JessWesterly CaseAnalysis

The key issue faced by general manager Shelby Givens of Westlake Lanes is whether or not to maintain the current practices of the business or seek new alternatives. She must convince the board that within her allotted one year, progress has been made in improving the business and ultimately convince them that profitability is in the foreseeable future and that their personal debt will be repaid.

Jackall (1988:144) enhances the importance of relationship-building skills by stating that the real issues consultants face are the political and social structures of corporations rather than the problems defined within them.

Procedure: Have you made any changes to the procedure? Please explain. If you made no changes, state so. (1 point)

State the behavior that needs to be changed or treated. The behavior must be specified as clearly as possible for it to be reliably measured.

• In this case Deloitte & Touche Consulting Group was tasked to come in and consult with SKS Manufacturing, an auto supplier, in order to fix their inventory problems along with other issues the company was facing. Maria Chen would lead part of the team for her first time on this 12-week engagement, but would in occur some difficulties throughout the first 6 weeks of the project. The Deloitte team has a lot of work to do before the end of the engagement in order stabilize the company and prepare them for a more radical long term project that plans to “reengineer” their business process. Most of the responsibility for the slow start on the project is resting on Chen’s shoulders due to the choices she has made during the first half

2) Why might Dixie Weaving employees choose not to cooperate with the consultants at this stage in the project?

Harburg Ltd. Epic Ltd. 20 27 9 13 14 25 29 28 22 30 10 30 4 5 6 11 28

1.     I would let a day pass and then request another meeting with Dinah indicating a sincere desire to work through the matter and the need to come to an understanding and agreement of how to work together and with the team moving forward. At that meeting, I would start off and thank Dinah for bringing the Partco matter to my attention. I would communicate with Dinah that I respect her strong feelings and beliefs behind her actions regarding the Partco matter but indicate that if she felt that strongly about the action step I planned to take, that she should have spoken again with me or another manager within our company instead of contacting the customer direct. She should know that by going directly to the

In this portion of my case analysis, I will be showing ways for suggested solutions in order to help improve the situation at the Engstrom Auto Mirror Plant. I will be showing ways in which organizational improvement outcomes can directly help remedy some of the issues and recommend strategic actions that would lead the organization in a proactive production workforce. The recommendations are creating committees, rework how the Scanlon Plan bonus works, create or use their marketing and sales department to the full capacity, and to help empower the workforce work to achieve Corporate Social Responsibility. (CSR)

Finally, the intervention must be evaluated for effectiveness. If the intervention fails to achieve the desired outcome, then the process returns to the fourth step and the selection process for the next intervention is initiated. (Kozier, Erb, Berman, & Burke, 2000, p.261)

boundaries to keep within. From the case study readings it appears the previous manager let her

Consulting covers an extremely broad range of topics, businesses, clients and fields. However, Bremmer has somewhat of a bias towards writing this article; he is a consultant trying to sell his services to others by making these “new rules” seem more complicated than they truly are.

Most of the client tend to choose believe on the expertise and accept all the decisions from them in silent without giving any opinions and suggestions. At the end of the project, client may found that it is not perfectly suited them.

Emma Richardson, as the facilitator, he didn’t do his work well during the meetings. He start the first pre-launch meeting with asking Barren to give a cost estimate report; and during the second pre-launch meeting he fail to hold the team focus on the discussion.

Whether they deserve it or not, it is notable that consultants and their business morals have been questioned and caricatured. Statements such as ``The new witch doctors'' or ``Consultants are people who borrow your watch to tell you the time and then walk off with it'' have often been quoted. A headline like ``They change colour according to the environment'' indicates a certain unreliability. However, it also has to be recognized that consultants often operate in situations characterized by ambiguity, sensitivity and bounded rationality. Therefore it can be expected that recipients in situations where they might be slightly criticized will react with