Front Desk Clerk Though the job title may be "front desk clerk", the role is akin to many other important ones going on behind the scenes of hotel hospitality: greeter, concierge, cashier, bookkeeper, marketer, customer service manager, facilities manager, and all around guest relations extraordinaire (Waldrop, 2008). I have found my role to be both rewarding and fulfilling, though not without its challenges. It is often billed as an entry-level position, but in my quest to move up higher in the hospitality sector, there is no other position that offers a more far-reaching and diverse view of the luxury hotel industry (Drape, 2007). I am in a position to better understand the dynamics at play behind the scenes all the work that goes into creating happy customers and the effort that is exerted to keep them staying with us and not our competitors (Weingarten, 2003). There is no shortage of professional development opportunities in my role. Everything from handling difficult customers to managing facilities issues to dealing with unexpected room shortages and power outages are brought to my attention (Drape, 2007). I have become adept at mitigating such problems, finding swift resolutions, exercising patience and even tolerating inconsideration, with a smile. My duties are varied which makes each day unique. First and foremost, my role is the first impression for the guest of the establishment (Edry, 2004). I take great pride in presenting a positive representation of our
The hospitality industry is a very lucrative and rewarding career choice. Choosing a career in this field is not for the faint at heart. A career in this industry requires an individual that is ambitious, self-motivated, and has a charismatic personality. However, the hard work comes with many personal and financial rewards. Hospitality covers all careers that can come underneath the lodging, restaurants, event planning, theme parks, transportation, and tourism. However, this paper will go in depth explaining the role of general management, growth of employment, and human
3. What were some of the best lessons you learned from your experience as a frontline manager?
Our Head of Service comes in to speak to me about my role. She will advise and support me with my performance and
They upgrading a hotel first upgraded employee facilities. When a survey at London hotel showed dissatisfaction with workers’ areas, installed new floors, lockers, and showers within three months. Four-seasons needed to get it down to the front line: clerks, bell-staff, bartenders, waiters, cooks, housekeepers, and dishwashers, the lowest-paid and in most companies the least-motivated people, but the ones who would make or break a five-star service reputation. Four-seasons needs employees able and willing to respond on their own to whatever comes up, employees who can spot, solve, and even anticipate problems. That means delegating authority as well as responsibility. Four-seasons pay attention on how to treat employees and make them feel confortable when they work in hotel because employees could bring positive attitude towards customers if they in good mood.
I am writing to apply as a Cashier Receptionist (Temporary) (646819) at the Kaiser Permanente Medical Office located in Union City. I recently graduated high school, and am continuing my education at California State University, East Bay. I will be pursuing a degree in biology, for I aspire to become an optometrist. I am applying for this position with the intent to both gain experience and knowledge within the medical field and to provide assistance to others.
His responsibilities include oversight of the day to day operations of the facility, managment of staff maintenance of a safe physical environment, strategic planning and participation in fundraising activities. His work day is similar to Manny Berman, which is that everyday is different (Friedman & Kovner, 2013, p.188). The best part of his day is feeling that he had done something positive for the residents or families. He believes that being in contact with the residents and sense of service is what keeps him going (Friedman & Kovner, 2013, p.190). Throughout his path to receive the different degrees that he has allowed him to have many different experiences, which gave him skills that he could use towards his job. Being able to have these different kinds of skills will help find more opportunities. When someone is working in a facility that brings them joy and positive energy should inspire others to do the
1. One reason for the high turnover rate of hospitality staff is the fact that many hospitality jobs do not pay well. Personnel usually begin at a lowest wage rate or below which does not fascinate top eminence long-term employees because these employees are always looking for a better paying position. Situations that pay below tiniest net depend entirely on customer satisfaction and liberality. “Tips”. Around the world, the average beginning wait staff personnel is paid $2.15 per hour by their employer. The rest of their revenue is based pay on the urge of their customers. Monetary turn-downs mean fewer consumers, which in turn shrinkage is wage potential. Add this to the fact that many hospitality positions are seasonal and it is not hard to see why hospitality staff turnover can reach high rates quickly.
From what I have learned city governments provide some of the most challenging, dynamic, learning-centric environments where opportunities to make a difference abound through numerous opportunities. Often from what I have seen the staff is smaller, and so is the budget and other resources and yet the issues that arise didn’t shrink as well, so creative and quick solutions are more frequently needed. I want to start building experience working in government and I want to do it at the local level because I see meaningful and challenging work. Moreover I have spent many years developing excellent skills, including communication, problem solving and research capabilities and working in Little Canada will allow me to take the next step while doing something that matters to Minnesotans. This important job will give me the opportunity I have been seeking to further develop my skills while offering my love for creative solutions when the opportunity arises. From what I have read thus far the Little Canada government favors people who consistently deliver simple and sound solutions to problems in a timely and professional manner. This is why I want to become a part of your government
Everyone has skills that they inherent. Each person has different skills from their personality. For me, I have the knack for talking to large groups of people who are perfect for my role, Main Gate Receptionist – Park Greeter. Before working at Disney, I was a teacher assistant my senior year at my high school, Northwest Christian High School in Phoenix, Arizona. I have not only graded student papers, ran errands for the teacher, organized teaching files, and took inventory of books and other educational tools, I also direct the class until the teacher got to the classroom. Each class was around twenty to fifty students depending on the day and class. During that period, I would make sure roll call was done, students turned in their assignments
“Performs variety of duties including collection of the discharge patient health information management from all departments: emergency department, inpatient floors, and outpatient surgery department; preparation of charts to (electronic health information management” (Health Information Careers, n.a).
Thinking back six years ago, nobody let alone myself thought I would be embarking on my first job as a server. Having worked in some sort of customer service job in previous years, serving was just something I did not see myself doing. Fromage steaks and subs was the name of the restaurant, seating around 50 people and located in the heart of nowhere. Owned and run by a former Disney chef named Brett and his wife Ashley, and one additional employee a lady called Bev. My uniform was a black shirt, jeans, and black shoes. The hours were Monday through Friday. Wednesday nights was all you can eat wings and Fridays was fish fry night. Even though I did not consider serving as my job of choice, although it turned out to be a great choice.
Our mission is to provide the genuine care and comfort to our guests by ensuring the finest personal service, inspiring the senses, fulfilling even the unexpected wishes and creating strong relationships with our guests for life.
The Mobile Library department requires one part-time PSA4 clerk driver with skills and competency in customer service, communication and problem solving.
The Hotel Monaco achieves their desired organizational effectiveness by being conscience of goal accomplishments, satisfaction of constituencies, and acquisition of necessary resources. The Hotel Monaco claims its three most vital assets are its customers, its employees, and its investors. Their customers’ expectation and satisfaction of the hotel’s top-level of service offerings, and its unmatched customer service, is what keeps them in business and at the top.
Hospitality Management is a difficult and competitive market, and any lack in customer service can result in defecting customers or the termination of a relationship between a customer and a service provider. In this paper we will look at Hilton a company that has continually ranked amongst the top ranking hotels and continues to improve. Hilton’s customer service ranks as one of the top hospitality providers in the United States. We will look at the history of how Hilton came to be the name brand it is today and some of their process the used to narrow the customer service gaps such as Hilton Honors, the Hiltons Reservation Customer Care, and RESMAX. We will look at how they look at how Hilton manages the customer expectations through the use of employee training and their decreased the customer service gap through employee retention. We will also look as how Hilton co-partnered with Citibank in order to offer its Hilton Honors member additional benefits in order to keep in line with the customer service that the customers have come to expect.