Job Satisfaction Among Care Managers

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Problem Statement Arches (1991) defined job satisfaction as “an affective state describing feelings about one’s work.” Job satisfaction among care managers and explanation for their levels must be researched as when job satisfaction levels are low there are high levels of burnout and turnover (Arches, 1991). Studies have been performed that demonstrate that social workers that play the role of care managers often succumb to feelings of burnout. Arches (1991) defined as “to a cluster of physical, emotional, and interactional symptoms related to job stress and includes emotional exhaustion, a sense of lacking personal accomplishment, and depersonalization of clients.” A care manager that struggles with the effects of burnout may…show more content…
Factors that can affect feelings of satisfaction include quality and level of supervision, income, location, education, case load, experience, autonomy, organization, and promotion (Arches, 2009; Barth, 2008; McGowan, 2009). Care managers work with various populations with extra support in those that are considered vulnerable including but not limited to children and families in cases abuses and neglect (Kim, 2011). The consistent and long term work with these populations can contribute to the mental exhaustion and burnout of the professional (Kim, 2011). Burnout can not only impede the concentration of the worker but also create an “intolerance and tendency to blame clients for their own problems” (Arches, 1991). When a professional struggles with burnout without proper recognition and coping it can lead to issues with their quality of performance. Declining job performance can put already vulnerable populations dangerous positions. Social work as a helping profession must maintain and adhere to certain values and ethical principles such as those set by the National Association of Social Workers (NASW) to allow the continuation of viability. NASW (2008) states “the primary mission of the social work profession is to enhance human well-being and help meet the basic human needs of all people, with particular attention to the needs and empowerment of people who are
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