Comcast Customer Satisfaction Essay

In the case study titled Walt Henderson, Walt Henderson works for a drafting company along side thirty other technicians that are supervised by two inspectors. Walt is demonstrating issues of a negative or unfavorable attitude at work. According to this class’s textbook “Attitudes are evaluative statements – either favorable or unfavorable – about objects, people, or events” (Robbins, and Judge 66). The study at hand, shows that Walt is a hard working individual that at times takes his work home to ensure projects are completed on time. In doing so, he finishes work quickly at the job and proceeds to work on personal matters in the office. Walt believes that because he completes his work early by using his personal off time that he has the right to work on personal matters in the work place. Doing personal work at the work place violates some of the rules of the work place and has been instructed to him by his supervision on the matter in the past. This paper will answer a few questions that are: What is Walt Henderson’s attitude toward work? What are the main components of Walt Henderson’s attitude toward work? If Walt Henderson becomes dissatisfied in his work, what is he likely to do about it: exit the organization, voice his dissatisfaction, remain loyal, or neglect his work? And lastly, what can Walt Henderson’s supervisor do to ensure Walt’s job satisfaction without endangering

Every Comcast employee must know how to provide the best customer satisfaction to their customers. In order to make a customer happy they must establish a great relationship with their customers. By becoming customer-focused they are able to reposition themselves and provide the very best customer service.

Customer satisfaction and service quality are the two important components that direct anyone’s attention in every concept related to marketing, services, etc. (Spreng and Mackoy, 2006). In today’s competitive era, the success lies in

Job satisfaction or employee satisfaction has been defined in many different ways. Some believe it is simply how content an individual is with his or her job, in other words, whether or not they like the job or individual aspects or facets of jobs, such as nature of work or supervision.

Wicker (2011) explains that job satisfaction has been made to refer to a variety of facets throughout the years. One such perspective on job satisfaction would be the sense of inner fulfillment and pride when performing a specific job. In addition, an employee who feels that he or she has completed, something of importance, as well as, worthy of recognition, explains Webster (2010). The presence of pleasurable emotions, that leads an employee towards a positive mind set and upgraded performance at job, occurs with job satisfaction amongst employee, states Wicker (2011). Moreover, elements of creativity, loyalty flexibility and innovation are the core foundations of an employee with job satisfaction.

McGregor (1960) has done an analysis in a different way and formed X and Y theory. The Theory X says that the people are control by a different way like controlled, directed, threatened with punishment. Basically it’s controlled in a way that people doesn’t like. Theory Y is totally opposite and it’s the way the people are given authority to do their job at their own, means self-directed. Specifically in Brandix Theory X is not in use and by using Theory Y, people are motivated and guided to work on their own. Sewing machine operators are trained to work on their own with the LEAN initiatives. This is one of the best way to get their job satisfied.

Job satisfaction can be known to some people as an important element in their lives. If an individual is unhappy with their occupation it may affect other parts of their life. Job satisfaction can be seen in what one wants in a job as to what one has in their current job.

Employee job satisfaction and retention happens to be an issue to be debated in terms of attaining an increased degree of productivity within the organization. Job satisfaction is best defined as a set of feelings and emotions employees associate with their work. Theoretically, an organization with employees that display actions of substantial absenteeism as well as turnover due to low levels of job satisfaction would generally suffer from greater recruitment and retraining cost that will hinder profitability. Unfortunately, the majority of businesses have failed to make job satisfaction a top management priority; this particular trend is attributed to the failure to recognize the significant advantages an

Job Satisfaction is defined as the positive feeling felt by an individual about a job which results from and evaluation of the job’s characteristics (Robbins & Judge, 2013). With an understanding of job satisfaction we will look at and describe the issues of three individuals and their three different jobs. Describing their job satisfactions, dislikes, and how all this relates to their performances on the job.

Have you ever felt like you needed a change at work? At one point during that exact same job you felt excited about waking up and going to work? These feelings are normal and all have to do with your job satisfaction. What is job satisfaction? Judge (2013) defines this as “A positive feeling about one’s job resulting from an evaluation of its characteristics” (p.74). We are going to explore three different people with three different job satisfaction levels, characteristics of their jobs that lead to increased levels of satisfaction, characteristics of their jobs that lead to reduced levels of satisfaction, and how their job satisfaction relates to job performance, citizenship behavior, turnover, and company profit.

Job satisfaction is extremely vital to any organization that without it there can be a decrease in employee commitment. Lack of such an important variable can lead to employees quitting their jobs (Alexander, Litchtenstein and Hellmann,1997). Additionally, studies have shown that fear can be used as a form of motivation; however, it is temporary and has a negative outcome (Lall and Zaidi, 2008). Such outcome can be the decrease of job satisfaction which will result in the lack of productivity which has an unwanted impact on the organization.

Donna Cowan is in charge of Human Resources Development at the Thoroughly Modern Manufacturing Company (TMM). TMM makes "low tech" office products such as file cabinets, computer tables and bulletin boards. The company's CEO recently asked Donna to identify key manufacturing jobs and re-design them in ways that will make them more intrinsically motivating to employees. The CEO's goal is to improve employee job satisfaction and performance, and reduce absenteeism and turnover.

‘Job satisfaction is not just about job conditions. Personality also plays a role. Research has shown that people who have positive core self-evaluations—who believe in their inner worth and basic competence—are more satisfied with their jobs than those with negative core self-evaluations. They not only see their work as more fulfilling and challenging but also are more likely to gravitate towards challenging jobs in the first place. Those with negative core self-evaluations set less ambitious goals and are more likely to give up when confronting difficulties. Thus, they are more likely to be stuck in boring, repetitive jobs than those with positive core self-evaluations.’

Attitudes and job satisfaction can have a major impact on whether or not one will have a smooth or bumpy working experience at their company. Attitudes come up everywhere, they are either “favorable or unfavorable” (Robbins and Judge, Page 35). There are many different types of components regarding attitudes which are cognitive, affective and behavioral. Cognitive is and evaluation of how the situation or person is, affective is the feeling toward the situation or person and behavioral is the action one plans to take into gear. One of the major job attitudes is job satisfaction. Job satisfaction “describes a positive feeling about a job, resulting from an evaluation of its characteristics” (Robbins and Judge, Page 37). There are a number of factors that go into examining job satisfaction whether is pay, work itself or one’s supervisor, all of these factors play a pivotal role in measuring an employee’s satisfaction at the company. Not every employee will experience high job satisfaction, in fact employees are more likely to encounter a job where they are dissatisfied. It is extremely important that we measure job satisfaction carefully because it is easy for an employee to seem content with their current position but actually feels dissatisfied. Measuring attitudes and job satisfaction is remarkably critical because it can effect overall production in a company. If there is an unhappy employee, more times than not it will result into customer being dissatisfied with the

Do people really like their jobs? Definitely, everyone knows from the news about dissatisfied workers going on strike or even acting violently toward their supervisors, directors, but overall people are quite satisfied with their jobs. According to the surveys percentage of satisfied people averages in the US is about 85 percent. The feelings, reflecting attitudes toward one's job, are known as job satisfaction.