Job Satisfaction Mba Thesis Chapter 1 - Introduction

Job satisfaction: ensuring that employees are supported and feel confident in undertaking their duties; providing task variety and achievable targets to promote fulfilment

Organizations that are serious about making improvements are going to have to deal with the issue of job satisfaction. Job satisfaction can be best described as the positive feeling that an individual has about their job resulting from an evaluation of the job’s characteristics (Robbins & Judge, 2009, p.31). It would seem natural to think that job satisfaction would have a positive correlation with successful organizations. What impact does job satisfaction have on an organization? Research will show that there are not only internal effects from performance related issues, but also external effects that impact customer satisfaction.

This theory only offers simple overview, as first step of the job satisfaction’s analysis. However, deeper analysis is required when the managers want a better understanding.

When a person comes to work each day, they are required to perform their job duties to the best of their ability. However, how a person performs these duties each day depends on how much they like or dislike their occupation. Job satisfaction affects job performance and turnover rates. “Job satisfaction essentially reflects the extent to which an individual likes his or her job. Formally defined, job satisfaction is an effective or emotional response toward various facets on one’s job (Kinicki & Fugate, 2016, pg. 57).” It is possible a person only likes part of his or her job though. Job satisfaction has five predominant models. These models are: was need fulfillment met, are expectations met, values, equity (fairness), and dispositional/ genetic components. Job satisfaction also affects attitudes and

The employee satisfaction score metric is used to access how employees are performing and how satisfied they are at their current work place. Surveys can be utilized to track this information. An unhappy employee can affect performance

Job satisfaction is a pleasurable or positive emotional state resulting from the appraisal of one’s job or job experiences. It has been treated both as a general attitude and satisfaction with five specific dimensions of the job: pay, the work itself, promotion opportunities, supervision, and coworkers. Challenging work, valued rewards, opportunities for advancement, competent supervision, and supportive coworkers are dimensions of the job that can lead to satisfaction (Nelson & Quick, 2013, pg.

The term job satisfaction figures prominently in any discussions on management of human resources. Job satisfaction refers to a person’s feeling of satisfaction on the job, which acts as a motivation to work. It is not the self-satisfaction, happiness or self- contentment but the satisfaction

Job satisfaction is defined as "the extent to which people like (satisfaction) or dislike (dissatisfaction) their jobs". This factors bring positive impact on organizational performance and employees’ commitments.

Job satisfaction is the positive feeling about a job in evaluating characteristics, interactions, and dynamics (Robbins & Judge, 2009, p. 79). Conversely, job dissatisfaction occurs when employees have a negative feeling about a job whether it is a dislike for the organizational culture or a job-personality mismatch. Warning signs of job dissatisfaction are negative employee behaviors such as decrease productivity, increase absenteeism, and increase turnover (Stretch, 2009a, s.16). These factors coupled with withdrawn employees, reward misallocation, and poor employee attitudes can increase costs for firms (Podsakoff, Whiting, Podsakoff, & Blume, 2009, p. 123). Moreover, job-personality mismatches can lead to employee dissatisfaction and higher turnover, and high customer dissatisfaction can cause employee dissatisfaction (Robbins & Judge, 2009, pp. 83).

Job satisfaction is one of the most frequently measured organization variables. Organizations use these measurements to determine how satisfied their employees are and researchers use this information to determine if the job satisfaction or the lack of job satisfaction is a situational perspective or interactional perspective.

The job satisfaction score consisted of five facets: co-worker relations, supervisor relations, the work itself, working conditions, and pay and promotion opportunities.

Job satisfaction is very critical for both workplace growth as well as employee’s growth, but if the employee is not happy what he or she is doing, than that would hurt employee’s performance, and hurt employer’s well-being. Information technology has become one of the most prominent sectors in employing employees as well as creating new jobs in the markets all around the world. It seems like Information Technology has taken over all the fields of work out there. Along with the growth in the Information Technology in the market, the professionals have not grown in the same ratio. As the field of employment has grown, Information Technology workers job satisfaction is a very

Job satisfaction is the very important factor in general quality of life because it is closely connected with working life (e.g. Argyle, 1989; Bang & Lee, 2006), with family life, everyday life, and mental health (Orpen, 1978; Schmitt and Bedeian, 1982; Faragher, Cass & Cooper, 2005). Level of job satisfaction is also highly related to turnover, absenteeism rate, work productivity or accomplishment (Muchinsky, 1977; Organ, 1977). Many researchers (e.g. Cherrington, 1994; Acorn, Ratner & Crawford, 1997; Ostroff, 1992; Spector, 1997) state that employees who experience high job satisfaction contribute to organisational commitment, job involvement, their physical, mental health and overall well-being are improved. Job dissatisfaction on the

Cahill (1996), Pitt and Foreman (1999) share similar comments. 2. Measuring Job Satisfaction Job Description Index (JDI) (Smith et al., 1969) is the most frequently quoted scale when measuring job satisfaction. The scale includes areas like type of job, remuneration, promotion, superior management, and joh associates. However, Spector (1985) has identified some problems with JDI when it is applied to employees from the service sector. Thus Spector developed the Job Satisfaction Survey (JSS) that essentially bringing more to the forefront aspects of satisfaction of remuneration, promotion, management styles and relations, welfare, incentive, operation procedures, associate relationships, job description, and communication. 3. Measuring an Organization 's Performance Comparatively comprehensive viewpoints on measuring performance of an organization have been introduced since the 197O 's. Indices suggested by Campbell (1977) include general performance, productivity, efficiency, profit, quality, absenteeism, job satisfaction, motivation, morality, organizational growth, and market share. By referring to documentation complied on performance of an organization, Venkatraman and Ramanujam (1986) classify the variables in measuring that performance into three groups: (I) Financial performance

In recent years, there has been an increasing interest in measuring satisfaction among employees in organization. Work environment is complex mainly due to its structure which involves two or more parties. It is important for employers and organization to know if their employees are satisfied with their job as it may directly influence of their performance and in turn, the performance of the organization. Satisfaction could mean different things to different individuals. Many people may agree that satisfaction is determined when their expectations are met and may feel disappointed when they are not.