Johnson And Johnson Case: Johnson & Johnson

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Introduction Johnson & Johnson (J & J) is an American company well known for its medical devices, pharmaceutical and Consumer health goods. In 1982, Johnson & Johnson recalled 31 million bottles of Tylenol nationwide. This recall was a response to the public concern after the death of seven people in Chicago who had taken Tylenol with cyanide-laced capsules. The action gave a halo effect to the company. Over 30 years since then, people still remembered the fame of J & J’s patient-oriented credo by this recall. However, in the time of 2009 to 2010, J & J was forced to recall its product several times due to complaints from customers and reports. The report from FDA showed that there were faults in the manufacturing process and controls of J & J. The image of J & J being a corporation with social responsibility was destructing. The stakeholders of this case are the customers, the shareholders, and the general public. Responsibility to lax procedures Johnson & Johnson (J & J) should be the one who really to…show more content…
The supplier found that partial lots of a master batch did contain gram-negative bacteria. Although J & J had tested that the batch they used was negative to the bacteria, none of the partial lots from this batch should have been used. After FDA concluded the potential risk to the public, J & J recalled 8 million bottles of the finished product in order to settle the problem. However, the plants’ bacteria and particulate counts exceeded the company’s cGMP standards. They had also manufactured the products with Tylenol in a high strength. Although the products didn’t sell to the public, they shut down the plant just before the inspections of FDA. It showed that J & J was trying to evade its responsibility to improve the production procedures and only settled the problem generally by recalling the products that may be dangerous to the

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