Johnson Beverage Inc

La JBI è una famosa azienda che distribuisce bevande, nel business da vent’anni. Inizialmente distribuiva “sports drinks” prodotte da piccole aziende specializzate; in seguito, grazie alla popolarità raggiunta negli anni passati, ha allargato il suo business, diventando il primo fornitore per i negozi dell’area locale.

Over the past two years, Jones Soda Company has successfully acquired strategic alliances with various companies in order to provide deeper and more diverse market exposure. Some of these companies include Barnes & Noble, Panera Bread, and Starbucks. Since Jones does not deal in multimillion dollar advertising campaigns, this is their best way to promote their brand. By offering their wide assortment of beverages in stores and restaurants, Jones has been able to sell more to the consumer than would be at all possible on their own. In order to best continue on this route to success, the current recommendation is to acquire a strategic alliance with Applebee’s.

The SPH ratio discouraged spending time on delivering customer service because every hour spent on that means losing time to achieve sales. For example, a sales clerk who is very concerned with serving customer and thus helps to retain customers will come off badly in term of his SPH ratio compared to a colleague who is only focusing on sales and doing badly on customer service. There are high chances of Customer Dissatisfaction also if the SPH system continues and soon the Competitive advantage of Nordstrom of exceptional customer service can

The purpose of this paper is to analyze the financial performance of Johnson & Johnson. The analysis includes a brief background of the company, discussion over the economic outlook and market competition, followed by its financial performance, and article that talks about the company’s portfolio and credit ranking. Comments about the company’s future are also included along with the conclusion and references.

I chose Imperial Beverage Company as my company of choice. I have always been interested in the distribution of alcohol. Imperial was established in 1933, a family owned business out of Kalamazoo Michigan. Imperial supplies fine wines, craft beers, sodas and mixers to Michigan restaurants and retailers. I have always been curious how the distribution companies work. My mother owns a restaurant and we have had a long relationship with Imperial and other distribution companies. I would like to learn more about some of the rules and regulations are with companies like Imperial. Some of the questions I have always wondered were, how many imports you can have, how liable is Imperial for accidents, what fees have to be paid and

Module I - Assessment of Inherent Risk..............................................................3 Module II – PRELIMINARY ASSESSMENT OF CONTROL RISK BASED ON AN UNDERSTANDING OF THE DESIGN OF CONTROLS ................17 Module III - Control Testing: Sales Processing................................................29 Module IV - PPS Sampling: Factory Equipment Additions............................31 Module V - Accounts Receivable Aging Analysis..............................................35 Module VI - Sales and Purchases Cutoff Tests..................................................42 Module VII - Search for Unrecorded Liabilities...............................................47 Module

While another team in the customer service call center is responsible for dealing with trade and retail customer’s complaints and questions. Continuous education and training programs should be implemented to train the customer service call center representatives, on how to efficiently take orders, handle questions and complaints while maintaining quality customer service. Through gathering of information from benchmarking partners, the customer service call center should have an average time spent on the phone with customers. Representatives that constantly provide quality customer service and do better than the average time spent on the phone should be acknowledged and rewarded with an incentive that will create competition among the reps to perform better continuously.

Customer service is crucial part for every small and medium enterprise as customer is their sources of revenue. Components

JSR should plan their customer service such that it is commenced at the first point of contact much before the customers purchase it. They should ascertain what their performance goal should be to succeed in their business.

By providing exceptionally great customer service, you will not only make happy customers, but you’ll have customers who will continue to come back. In the short run, this may end up costing your company a bit more money, but in the long run you’ll see the benefit, because each customer will not only spend more money with you, but they’ll tell their friends about the great experience they had with your company.

Zie Retails, a retail company established in Australia since 2000, has experienced the difficulty due to economic crisis. In 2012, some retail stores across Tasmania and West Australia have been closed down in the meanwhile some locations across New South Wales, Victoria, and South Australia has been merged. Therefore, the numbers of store staff and customer service staff have been decreased. Moreover, their service price and fee have been increased because of facing with high costs. The dissatisfaction of their clients has been increasing in the past few years due to missing the customers’ phone calls which is affected by less staff. The management’s achievements are reducing costs and improving the customer satisfaction with acceptable investment. According to the service level set up by the customer service centre’s manager, increasing 10 percent of clients’ satisfaction requires more than a 20 percent increase in employees. After analysing data carefully, the break points of their clients’ true sensitivity to service level changes (x and y) have been found. The area between these breakpoints is the waiting time for the phone call despondence with the acceptable number of satisfied customers. The finding found that answering the phone less than x seconds builds up delight of clients while leaving a client holding the call longer than y seconds increases dissatisfaction. The company has taken consideration between these two breakpoints and the

This can result in business profit like its leads broad view of the each and every customer so that we can’t miss any issues unresolved. Every employee will access customer profile and history so that they can easily understand the problems and solutions of the individual customers and they will analysis on that basis so employees may change the strategies to suitable to the customers.Finally they will deliver the substantial and expert sale, marketing and business services to the customers.

Barber, N & Goodman Jr., R 2011, ‘A strategic approach to managing customer service quality’, Journal of Service Science, vol. 4, iss. 2, pp. 17-32.

Mr. Sumit Agarwal is a research scholar at the Institute of Commerce and Management at Jiwaji University, Dr. Deepak Singh is faulty member and lastly, Dr. K S Thakur is a Professor and Dean at the same university. Agarwal, Singh and Thakur states that call centers can be considered one of the fastest growing industries in the world, also, to be considered the key channel of communication with customers (2013). Call centers offer a variety of services which include customer support, administrative support, financial services and customer relationship management just to name a few. Although, call centers are trying to fulfill customer needs and improve customer interaction, they have fallen short when making a balance between quality and efficiency, while trying to achieve companies objectives. As a result, their customer satisfaction and delivery of service was partially neglected.

As it is already mentioned that the basic aim of this study is to investigate and present the current customer service provided in Indian banks. Various statistical methods that are used in building up these summaries from the collected data are outlined below.