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Jonathan Friedman 's Inquiry At The Illinois Department Of Insurance Essay

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I am writing in response to Jonathan Friedman’s inquiry to the Illinois Department of Insurance dated June 27, 2016. In the inquiry, Mr. Friedman expressed concerns over the adjustment of claim number 4079503H4820X.

Jonathan Friedman had coverage under the Blue Choice Silver PPO 004 Individual Health insurance policy effective January 1, 2014. The policy was terminated April 30, 2014.

After a review of the concerns presented in Mr. Friedman’s inquiry to your office, we have determined Blue Cross and Blue Shield of Illinois (BCBSIL) properly adjusted claim number 4079503H4820X to process under Mr. Friedman’s Non-Participating Outpatient Surgical Benefits.

When BCBSIL originally processed claim number 4079503H4820X we inadvertently processed the claim as if Advocate Health and Hospital were a Participating Provider when in fact they were a Non-Participating Provider. BCBSIL originally processed and made payment on claim number 4079503H4820X on April 14, 2014. We adjusted claim number 4079503H4820X on
September 8, 2015 and sent a request for recoupment to Advocate Health and Hospital on
September 9, 2015. We did not receive repayment from the Advocate Health and Hospital so we again requested a recoupment on November 10, 2015 which we never received a response to. Since we did not receive a refund from Advocate Health and Hospital we recouped money from a payment made to them on December 9, 2015. The initial request for recoupment was made on September 9, 2015 which

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