K Campbell

1230 Words5 Pages
Assessment – Outcomes 1 & 2
1. Explain marketing theory in relation to the 4 P’s. Explain the factors that would affect how Britvic might decide on their choice of each of these items.
b. Product Mix and individual products
c. Distribution channels
d. Pricing methods
e. Promotional methods
Product - When Britvic introduces a product into a market they must ask themselves a number of questions, who is the product aimed at, what benefit will customers expect, how do they plan to position the product within the market? And what differential advantage will the product offer over their competitors. The product aspects of marketing deal with the specifications of the actual goods or services, plus how it relates to the end users needs and
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Thus the process of a service company in delivering its product is of utmost importance. It is also a critical component in the service blueprint, wherein before establishing the service, the company defines exactly what should be the process of the service product reaching the end customer
People - An essential ingredient to any service provision is the use of appropriate staff and people. Recruiting the right staff and training them appropriately in the delivery of their service is essential if the organisation wants to obtain a form of competitive advantage. Consumers make judgments and deliver perceptions of the service based on the employees they interact with. Staff should have the appropriate interpersonal skills and service knowledge to provide the service that consumers are paying for. Many British organisations such as Britvic aim to apply for the Investors in People accreditation, which tells consumers that staff is taken care of by the company and they are trained to certain standards.
Physical Evidence - Physical Evidence is the element of the service mix which allows the consumer again to make judgments on the organisation. If you walk into a restaurant your expectations are of a clean, friendly environment. On an aircraft if you travel first class you expect enough room to be able to lie down. Physical
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