Kaiser Permanente ( Kaiser )

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Introduction Kaiser Permanente (Kaiser) was founded in 1945. Also operating as Kaiser Foundation and The Permanente Medical Groups, this organization has an operating revenue of almost $51 billion. With over 9 million health plan subscribers, 37 hospitals, 611 medical offices, and 176,000 employees, Kaiser is an industry leader in integrated healthcare. In 2003, after several attempts to implement an information system (IS), Kaiser elected to hire a company to build an integrated set of systems for the organization. Epic Systems Corporation agreed to architect a fully functioning system in three years and estimated this project to cost around $1.8 billion. Seven years later, the Electronic Health Record (EHR) application was implemented…show more content…
Since 2004, “these rapid regulatory changes have presented major challenges to office practices and hospitals as they try to adapt to the new requirements while also remaining operationally and financially sound” (Patel, 2015). Perhaps the pressure placed on the healthcare industry pushed Kaiser to not think fully through this implementation. Pressure or not, the fact of the matter is, the organization needed to adhere to a systems development life cycle all while remaining cognizant of the strategic plan put in place for IS. Investigation, Analysis, and Design When considering an IS implementation, an investigation of the system’s current state is needed. This is stage one. The goal here is to address any problems and/or opportunities that are creating a need for a new system to be implemented. After the investigation concludes, organizations need to consider the time and resources it will take to address the issues at hand and ultimately decide if they will be moving forward in the system development life cycle. The next step in the process is system analysis. This second stage involves gathering requirements, such as documenting the strengths and weaknesses of the current system, having discussions with the users to understand their roles and needs. This is an integral part of the life cycle as employees are the most important asset a company has. Baya, Gruman, & Mathaisel state, “information technology
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