Kenneth Chenault is one of the most successful people. His leader and communication skills helped him to get on the top and stay there in spite of all obstacles, which he met on his way. But how did he achieve all his glory and recognition?
All his life Kenneth heard from others that black people cannot be a high-positioned managers and no one, except his parents, believe that one day he become CEO of world-wide organization and for Kenneth being a CEO was not a goal of his life, as he said in interview with David Rubenstein, but nevertheless he became the head of one of the biggest corporation in the world.
To understand how he succeed, we should analyze the ways he thinks, the way he does something, the way he is.
After reading you will understand the character of Kenneth personality and it will help you not only to understand which qualities are needed to reach something as a manager, but also how to be better manager overall.
In this essay will be observed Kenneth`s decisional skills, which is action planning, teamwork, problem-solving and time management. Also, here will be analyzed his strengths and weaknesses.
Action planning and teamwork.
In the Kenneth case it is
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He is a person, who understands that without team it is impossible to reach heights. He can support them and empathize. Keneth became for his team the person, who can overcome every barrier with smile on his face. The CEO of American Express proved not once, but many times, that being a good person is 90% of being a good manager. Chenault is also proved that he is real patriot of his company. In interviews he mentioned that AMEX credit card is the only card he uses and has. Moreover, he told about limitations, which is applied for credit cards of AMEX`s top-managers, including yourself to show, that for American Express everyone, both CEO of world organization and usual customer, is equal. Does it make him a great manager? Yes, it
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My first take away from this interview is that perseverance is crucial to being successful in any aspect of life. To be an exceptional leader, one must be persistent in their position and continue to move their job forward. Others will follow suit if they see their leader passionately working towards an end goal. There will always be roadblocks in the way of reaching one’s goal; however these goals will never be met if a leader decides to give up. Another concept I learned from this article is that if a person sees an untapped market they should do their best to pursue it. Kellener noticed that there was a hole in the airline market and decided to explore business opportunities. A leader must be vigilant and look for similar opportunities, even on a small scale. A small untapped market can lead to great success in any business or
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How Successful People Lead, by John C. Maxwell, Center Street, New York, NY, May 2013, 148 pages. Reviewed by David A. Hudson
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