Key Areas Of Responsibility For A Dual Role

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Key areas of responsibility for this dual role were to manage the operation of the IT infrastructure whilst overseeing the allocation of workloads and scheduling for all forty drivers. The area of focus was to co-ordinate the fleet contractors in the morning while in the afternoons; I concentrated on the IT related aspects of the role. After discovering that this organisation had limited infrastructure (10+ years old) which had restricted company growth, my recommendations to senior management to implement a more efficient IT infrastructure. This improved network speed, reliability and data management.
 Infrastructure Improvements: Assisted in leading the continued development of the IT infrastructure which has seen growth of 30% in the past 18 months which forecasted to increase when implementation is complete. This has resulted by managing all aspects of the planning and implementation plan.
 I negotiated contracted arrangements with Dell, achieving a 20% saving on costs.
 I recommended and implemented infrastructure improvements by researching new technologies and features for anti-virus, security, patch management, windows operating systems, and windows server platforms.
 Fleet Allocation & Customer Service: Management of fleet drivers and daily workload, furthermore managing customer expectations ensuring escalations were kept at a minimum. The priority of my daily schedule was to ensure that this section of my work was completed before working

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