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Key Characteristics Of The Housing Development Board Of Singapore

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The public housing authority, Housing Development Board (HBD) was a very important aspect to Singapore’s basic shelter needs. In 2007, basic shelter needs were used for 3.7 million of Singapore’s population. Singapore is considered a city-state in South East Asia where the government is heavily involved. As a non-profit organization, the local government is responsible for overseeing and administering certain decisions and responsibilities of Singapore’s public housing. The Housing Development Board was mainly involved in the pricing, marketing and sales of the public housing authority (Jick & Peiperl, 2011).
Nevertheless, the Housing Development Board would like to develop their organization in multiple ways including how they can …show more content…

Governmental organizations have captivating business plans that outline the overall vision, key performance indicators, and work teams of expertise. Chew Ling Tan wanted to implement changes within the Estate Administration and Property Department. The aim was to initiate modifications to further the organizations operation and objectives. Employees at HBD were over-staffed and overworked while resources were stretched (Jick & Peiperl, 2011).
The Housing Development Board wanted to improve its services in three major areas including the involvement of private developers, public outreach, and overall improved customer service (Jick & Peiperl, 2011). The change challenge for HDB and Tan included improvement to the overall operations of the organization including work processes and systems. “The goal of the public outreach was to gain greater public buy-in and support while improving focus groups, particularly grassroots organization” (Jick & Pieperl, 2011, p. 432). Thus, the Estate Administration and Property Department was expected to manage majority of the operations including housing policies, pricing, and sales to name a few. Challenges faced were work process and systems that needed modifications through clear operational strategies. Communication gaps affected how work processes and systems were streamlined. Communication is an important aspect in the overall success of an organization. A lack of communication in

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