Key Cost For Application Brings From The Business Perspective

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points to drive their interests and implementations. The first step of comparison is to find out overall cost for application brings from the business perspective. Followed by functionality comparison, it aims to examine how selected applications fulfill a set of common CRM functional requirements identified for enterprises. The third step aims to examine the technical aspects of the selected products such as customization, hardware, security, accessibility, integration, and control. Based on analysis of each modules and features, a scoring model will be applied and the final section would summarize the comparison results. 4.4.1 Business value comparison This section is to perform a comparison on the business values in terms of Total…show more content…
For Siebel CRM Application pricing, enterprise selection of base vs industry specific drives the pricing of the application & support features. For Siebel sales, the base module of CRM Base is the public sector module plus the Siebel CRM Sales would cost, the base price of 3750 (Public sector) + 550 (Sales) = $4300 / license in addition of 825 + 77 = 902 for support totaling to $ 5202 / user lifetime. For Salesforce – Sales cloud – Enterprise edition for real time users with $125/user/month = $1500/user/yr. and 5 license with unlimited edition at $250/user/month = $3000/user/yr. for development licenses. Multiplying the numbers by 50 = 39000/yr. for users, $15000/yr. for developer/admin team. TCO Components Siebel CRM Salesforce.com Enterprise Edition / 1Yr Salesforce.com Enterprise Edition / 5 Yr Salesforce.com Enterprise Edition / 10 Yr Number of Users 50 50 50 50 Application Tools + Server $100,000 $15,000 $60,000 $150,000 Public Sector Base(For Siebel) + Sales module $215,000 / lifetime $75,000.00 $375,000 $750,000 Support/Upgrade fee $25,000.00 $0.00 $0.00 $0.00 Implementation cost $600,000.00 $20,000.00 $20,000.00 $20,000.00 Deployment time 180 days 15 days 15 days 15 days Hardware Investment $100,000,00 $0.00 $0.00 $0.00 Training cost $15,000.00 $5,000.00 $5,000.00 $5,000.00 Totals($) $1,055,000.00 $115,000 $460,000.00 $925,000.00 Cost (%) 100% 10.9% 43.6% 87.6% Table 4.2 Comparison of TCO (Total Cost of Ownership) (Source: Siebel and
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