Key Selection Criteria Responses : Community Fundraising Coordinator Position

I have a strong customer focus and I am resilient when dealing with challenging situations. With internal and external stakeholders. I remain calm,

Tell me about a time you had to go beyond your comfort zone and personal limits to satisfy an unhappy customer.

I am a friendly and respectful person and enjoy interacting with new people. I believe that a good customer service is essential in competitive industries, like retail and I am devote to working within a team successfully. I have a proven high level of creativity, initiative and enjoy a new challenges in my way.

I perform group leading roles being a natural leader with high success by delegating responsibility to my colleagues within the group and mentor other new staff by guiding them through Eastway care culture of professional service delivery. I boast an enviable record of success as a team player and supportive member of staff team. I possess advance skills in numeracy and literacy with strong IT application knowledge. This has helped me to handle both service users’ money and company petty cash management properly on budget.

3. In relation to your current organisation (or one that you are familiar with), outline the role that customer service plays in this organisation and its industry as a whole.

I am currently an assistant manager i do work with customers every day so i do provide great customer service , knowing its all about the customers and to help them with any need because with out them we would not have our jobs. I am bilingual so i believe i can help with our hispanic customers to assist them and help them find what they need. Also i know how to learn very quickly or catch on to things i need to learn to succeed in any way. I know how to answer telephones in a professional manner and be professional as well so the customer can trust me and the company so they can know we handle things in a professional manner to get their needs done the rite way, i like to go the extra mile to satisfy our customers in any way

Customer Service takes an important stand in any business and it is essentially what my role revolves around. The first thing I do every morning is to turn on my computer and log into ‘Agent’ (the software we use to keep track of the time me and my colleagues spend on call and the type of enquiry it is), this way I can ensure that no Customer Advice calls will be lost as I will be readily available to answer any calls that come through.

1. Describe at least two different types of career pathways that may be available within a customer service role.

If you're a salesperson, you can close more deals and get more sales, where people can value our opinions, develop more social bonds, etc.

Initially, I would like to talk a little about my role in the fundraising project and then mention about how OB concepts played a role in the completion. My role in the project was Purchasing and Procurement Officer and as the name suggests, this was a very demanding job and highly respected by all my peers. This position was very significant for me that, I cannot emphasize enough how much it is going to help me in my field of studies and possibly my career. Being part of the “Basketball Shootout”, my biggest challenge was to get desirable gifts for the participants and making sure it did not cross the projected budget. In order for me to do the job very efficiently, I had to use my networking skills and track

As a Learning and Development Practitioner, I am fully aware of the importance all customers have in any organisation and I need to meet their needs and deliver the promised level of service at all times.

This is a statement of how you envision customer services being delivered in the future

This is a statement of how you envision customer services being delivered in the future

I have a passion for customer service I have been in customer service for over 20 years. I deliver superior customer service to external and internal customers. I am very tentative, and believe in modeling southern style behaviors and attributes while assisting customers and my peers. I have over 5 years’ experience in Customer Service with Georgia Power fluctuating from the Customer Care Center, the Local Office and New Service. Currently, I Provide superior customer service to external and internal customers to include builders, BCC, CCC, RSC, Inspector 's, Engineers and Corporate Personnel, etc. I follow-up with my commitments to ensure customers are satisfied. I work closely with my team to guarantee we are meeting the needs and demands of our customers, by assisting each other in various work areas. Previously, I assisted customers in the local office with face to face interactions processing cash payments, billing questions, energy saving tips, enhanced services all while adding extra value with a smile to our customers. This made my relationship with my customers personal and I would have customers waiting in line just for me to assist them. I processed service orders (new service, connects, disconnects, and transfers. I also handled general bill inquiries (high bills, meter investigations, payment arrangements), In addition, offered products and services to enhance customer value - Budget Billing, Flat Bill, E-Bill, EFT and Paperless Billing. I have a great

 I would like to be a Flight Attendant for ____________ Airlines, because I have exceptional customer service skills and the ability to interact with a diverse customer base on a professional and personal level. I also understand the importance of