Key Skills That Address The Australian Curriculum Framework For Junior Doctors

Skilled communication plays a huge role in health and social care such as psychotherapy, counselling, medical and health care.

Unit 1- D1: Explain how communication skills can be used in health or care environment in effective communication

Good communication and team work is essential in all aspects of my job, and requires some basic rules, such as: Objectives within the roles and responsibility, and objectives of the job, being able to make decisions, sharing information and knowing when it is necessary and when it should be kept confidential. Also, being able to resolve conflicts is a big part or working partnerships, as not everyone is going to get along with each other and sometimes people need to just be able to listen and come up with a compromise. It is all about delivering good quality social care to the clients, whilst maintaining strong working relationships. With

Communication is usually taken for granted in our every day to day living as we use it without thought. Good communication skills are needed in the workplace and especially with nursing staff to and from patients when giving first hand care. Good or bad communication can make there experience within the health care setting a positive or negative one and can leave a lasting impression. A good health care provider can use there communication skills to put a patient at ease with a few comforting words or gestures, a lack of positive communication in the health care setting could leave the patient feeling neglected, ignored and not valued as a patient.

Another non-verbal communication skill that I learned to use effectively was silence as it gave both the patient and the nurse time to reflect upon previous or future events in the patient’s care, although it is important to ensure that the patient’s needs are still met and that the focus is still on them. Therefore it is important that the nurse involves the patient through other means of communication.

I will stay calm and will not be nervous during the interaction. I will do this by focusing on the needs of my patient and by trying to understand how she is feeling in this situation. I will ask open ended questions. I will do this in order to foster a meaningful conversation and to allow my patient to answer questions in her own way. I will use silence throughout my interaction in order to give my patient time to think about what she wants to say. I will do this by waiting for her answers and by encouraging my patient to take part in our interaction.

During my placement, I also developed good communication skills. I learned how to communicate effectively with clients to enable the provision of health care. When addressing clients, I avoided the use of difficult medical terms and opted for simpler words that were easily understood by all. I also used a variety of efficient communication methods such as allowing clients to express themselves, providing sufficient time for discussion and maintaining eye contact with clients. And to those clients that did not understand English, I sought the assistance of a trusted

The ability to effectively communicate with a wide range of people is a vital factor in working towards building relationships that may flourish and enable the gaining of confidence and trust. As a practitioner, it is important to be patient, approachable, non-judgmental and a good listener. Open communication and a positive attitude

What communication strengths and skills do you have that are relevant to health and social care work? Share your ideas with class colleagues and discuss ways in which the effectiveness of a person’s communication skills can influence their care practice.

From start to finish actually you see different instances where the doctors weren’t really being respectful. Let’s start with the opening scene when Dr.McKee was performing surgery on the patient whom attempted to commit suicide and jump of a building. They were in there having a good time singing and dancing and joking around saying “next time make it 10 flight or less” which isn't appropriate to say at all given the circumstances. You see how everyone thinks Dr.McKee is so cool along with Dr.Kaplan with him and they sort of have this cool doctor club vibe going, and when Dr.Blumfield asked for help who is a little more sensitive with the patients and cares a lot more he was looked at as the lame doctor and was always made fun because of the way he practices his skills with his

These include, maintaining eye contact, to show interest, nodding to show following to details, paraphrasing back to confirm understanding, asking questions for further clarification. These communication skills demonstrate a base value of respect, patient-centeredness and confidentiality and demonstrate non- judgementalness. Principles of care are demonstrated through effective communication that is dignity, safety, respect, confidentiality, trusting care relationship and job satisfaction.(Gibbs,2010)

Being able to break information down to where the patient or patients can understand is a wonderful skill to posses because I will be dealing with so many cultures, ethnicity, and age groups. A lot of people do not understand when doctors and even medical assistants use certain terms, so when they are spoken to where they can understand, it makes them feel better just knowing what is going on instead of feeling more confused than what they was when they came in. And also it lets them know that you care enough to take the time and effort to make sure they understand.

"Treat information about patients and clients as confidential and use it only for the purpose for which it was given."

"Good communication skills have been linked to higher patient satisfaction, greater patient adherence to treatment, better patient health outcomes, fewer physician malpractice claims, reduced patient anxiety, increased recall and improved understanding." (Kissane, 2012) Numerous medical programs have executed basic communication skills curriculum. The five key communication skills encompass listening effectively, eliciting information using effective questioning skills, providing information using effective explanatory skills, counseling and educating patients, and making informed decisions based on patient information and preference. "The Accreditation Council for Graduate Medical Education recommends that physicians become competent with these five elements." (Travaline,

In this assignment, I am going to review four cases, which will require a number of different communication skills focusing primarily on; developing a therapeutic relationship, communicating assertively, communicating effectively with an individual with a disability/impairment and communicating with individuals from another culture. I will discuss building a therapeutic relationship and effective communication with each patient.