Knowing A Leading Business Enterprise

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Individual Assignment

Knowing a leading Business Enterprise
And its Internal Environment

Submitted for the course of
International Business Environment (Term III, 2014-15)

Indian Institute of Management Lucknow
Date of Submission: 27th January, 2015
I, Pooja Agrawal, do hereby declare that the report is my individual effort and that no part of the report is copied from published/unpublished sources without proper citation.

Submitted to: Submitted by:
Prof. K. G. Sahadevan Pooja Agrawal (PGP30215)
IIM Lucknow Section D Executive Summary
In the current era of globalization businesses operate in a diverse environment. This environment constitutes both internal as well as external to the firm. Internal
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The presence of two Presidents and Executive Vice-Presidents strengthens the corporate management team which takes strategic decisions. The shareholding pattern of Voltas has also been shown. The non-promoter holding is much higher than the promoter holding.
The human resource initiatives of Voltas which motivate employees, improve their morale and bridge the gap between senior management and lower level managers and workers has been analyzed. Some initiatives are cross-cultural sensitivity workshops, lateral induction program and creating a handbook on employee engagement have paved the way for successful management across the firm.
The report concludes by analyzing the impact of the above mentioned internal forces on the image and brand equity of Voltas as well as its performance.

1. Introduction
HCL Technologies is an Indian global IT services company started in 1976 by Shiv Nadar and Arjun Malhotra. With its headquarters in Noida (Uttar Pradesh), it operates across 31 countries and offers services including software consulting, enterprise transformation, remote infrastructure management, engineering and R&D services, and business process outsourcing (BPO) across industry verticals.
HCL has an extensive global network of offices and centres that provide effective and seamless service to customers throughout the world. HCL’s “Think Global, Act Local” IT Management framework collaborates the global service
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