Knowledge Codification

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Knowledge Codification
 Modes of Knowledge Conversion
 Codifying Knowledge
 Codification Tools/Procedures
 Knowledge Maps
 Decision Table
 Decision Tree
 Frames
 Production Rules
 Case-Based Reasoning
 Knowledge-Based Agents
Knowledge Developer 's Skill Set
 Knowledge Requirements
 Skills Requirements

Knowledge Codification in the KM System Life Cycle

What Does Knowledge Codification Involve?
 Converting “tacit knowledge” into “explicit usable form”
 Converting “undocumented” information into “documented” information
 Representing and organizing knowledge before it is accessed
 It is making institutional knowledge visible, accessible, and usable for decision making
Benefits
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You should link the knowledge map to some training program for career development and job advancement.

The Building Cycle
 Once where knowledge resides is known, simply point to it and add instructions on how to get there
 An intranet is a common medium for publishing knowledge maps
 Main criteria: clarity of purpose, ease of use, accuracy and currency of content
Decision Trees
 Composed of nodes representing goals and links representing decisions or outcomes
 All nodes except the root node are instances of the primary goal. (See next figure)
 Often a step before actual codification
 Ability to verify logic graphically in problems involving complex situations that result in a limited number of actions

Discount Policy (A Decision Tree)

Decision Tables
 More like a spreadsheet—divided into a list of conditions and their respective values and a list of conclusions
 Conditions are matched against conclusions (See next table)
 It is another technique used for knowledge codification.
 It consists of some conditions, rules, and actions.

Discount Policy (A Decision Table)

Decision Table (an example)
 A phonecard company sends out monthly invoices to permanent customers and gives them discount if payments are made within two weeks. Their discounting policy is as follows:
 “If the amount of the order of phonecards is greater than $35, subtract 5% of the order; if the amount is greater than or equal to $20
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