Knowledge Management Audit Report

4918 Words Sep 3rd, 2011 20 Pages
COIS20077
Assessment Item: Submission Date: Word Count: 2 26th May, 2011 3600

Knowledge Management Audit Report
Student Name

Page

EXECUTIVE SUMMARY
Hewlett Packard (HP) is a leading multinational organization providing products and services in many IT related technologies such as computer hardware and software, printers, scanners, storage devices etc. In 1995, the company decided to introduce knowledge management in its organization that will make its systems, processes, outcomes superior with organized and systematic knowledge handling and storage. HP faces severe competition and thus has to be ahead of the market using many strategies, one of which is application of Knowledge Management (KM). With over 600 business units located
…show more content…
1 THE KNOWLEDGE ENVIRONMENT– EXTERNAL CONTEXT ...................................................................... 2 HP’s Markets and Competitors ........................................................................................................... 2 INTERNAL KNOWLEDGE CULTURE AND ORGANISATIONAL STRUCTURE ............................................... 3 HP’s Phased Approach to KM ............................................................................................................. 3 Phase 1: Create the Foundation ..................................................................................................... 3 Phase 2 & 3: Build, Launch and Permeate the Environment .......................................................... 3 Organizational Culture ........................................................................................................................ 4 KNOWLEDGE ROLES ................................................................................................................................ 5 Knowledge Leadership ........................................................................................................................ 5 Knowledge Workers ............................................................................................................................ 6 TECHNOLOGY AND KNOWLEDGE SHARING

More about Knowledge Management Audit Report