Knowledge Management

1639 Words Jul 30th, 2013 7 Pages
Week 7
7/8/13

1.What it mean by “communities of practice” in the context of knowledge management? Why is important to have “proven/best practices”? What are the basic functions of communities and associated examples? What are the approaches that make the “communities of practice” work for ConocoPhillips, Fluor, and Schlumberger? (p61-64)
Knowledge retention has been a top priority for the Aerospace Corporation since its founding in 1960. Most of the programs in which Aerospace is involved go on for decades, making knowledge retention critical in the face of rapid staff turnover at customer organizations. The types of knowledge that are critical to retain within the technical and programmatic areas of the organization are also the
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A lessons-learned approach typically boils down to a few key questions: What was supposed to happen?
What actually happened?
Why was there a difference or variation?
Who else needs to know this information?
The two biggest challenges to any KM approach are getting employees to participate and getting employees to reuse captured knowledge. A good lessons-learned approach should address both of these challenges. By focusing on existing projects or processes, those involved are already engaged and have a vested interest in performing well as a team. The existing project or process also provides a shared experience base, context, and target to reuse lessons across the enterprise.
Lessons-learned approaches can help your organization: * Avoid redundancy and reinvention, reuse past designs and experiences, and build on lessons. * Improve the quality of products and services while reducing errors, rework, and cycle times. * Standardize best practices and, as a result, improve productivity and efficiency and reduce operating costs. * Enhance learning proficiency and professional development, reduce time to competency, shorten learning curves, and integrate training and learning initiatives. * Build a knowledge-sharing culture.
Yet, for all their popularity, lessons-learned approaches regularly fail to deliver the intended results. Lessons may be captured, but they are often process also provides a shared experience base, context, and target
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