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Knowledge Management: The Four Principles Of Knowledge Management

Decent Essays

1) INTRODUCTION: Knowledge management is defined by Sallis and Jones (2002), as “a systemic method for managing individual, group and organisational knowledge using the appropriate means and technology”. In short, it involves various fields of expertise in achieving organisational objectives by making the best use of knowledge at the same time.

1.1 Principles of knowledge management.
Principle is defined as the truth or regulation in the context of reasoning or an act which consist of four characteristics which is timeless, changeless, universal and scalable. There are 8 principles of knowledge management (KM) which will be discussed below.
a. KM Strategy – the strategy of knowledge management must be associated with vision and values …show more content…

Knowledge doesn’t grow forever – evolution of knowledge is a result of unlearning and not practising old ways of thinking.
h. No one is in charge – personal and team knowledge management results in effective organizational management.

1.2. Objectives of implementing knowledge management. Proper management of knowledge is important because it is the key factor for success in the knowledge economy. The first objective of KM implementation is to improve decision-making processes. KM helps in cutting through noise, sharing information and thus facilitate knowledgeable decision. Besides, the implementation of KM is to improve innovation by means of encouraging free flow ideas. This eventually will help in embracing change and insight, which lead to innovation. The third objective is to improve responsiveness to customers. Knowledge management results in proper arrangement and order of information and therefore can be delivered to customers in a systemic manner. Lastly, the objective of implementing KM is to improve efficiency of people and operations. KM will indirectly create a culture where continuous assessing of oneself, …show more content…

Firstly, selecting the knowledge management team. The team should consist of a ‘knowledge champion’ to advocate the program and work with sponsors, a ‘project manager’ to develop strategies and business case, a ‘Chief Knowledge Officer’ as a base of support and guides strategies and policies and a ‘super-users’ to influence the community. Secondly, establishing KM strategy and business case. Organisation need to perform a knowledge-based SWOT analysis, gap analysis, difference between existing knowledge with its strategic requirements and a cost benefit analysis. Next, performing knowledge assessment and audit. It determines the strength and weakness of the organisation and examines the assets such as source and location. The approach is followed by performing Information Technology (IT) assessment. It should be conducted on three diagnostic areas which is IT assets, IT management process and IT investment performance to examine the spending profiles and its impacts. The fifth approach is developing project plan and measurement systems. It is based on the results of the knowledge, audit and technology assessment carried out that answers the questions of what, why, where, when and how. Those recommendation can help organisation to manage knowledge that are available

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