Knowledge Management as an Organizational Tool Essay

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Knowledge Management is a tool that uses internet technologies to put large amounts of data online using a company’s intranet. This set up creates a central depository of a company’s information. This gives all employees within a company access to the vast wealth of knowledge a company has created. This knowledge can consist of many different types of information. Some examples are client knowledge, knowledge of process, knowledge in the memory of the firm, knowledge from relationships, and physical knowledge (Knowledge Management, 2007, February). A company can use this information for many purposes. The knowledge can be used for consistency, authority, empowerment, a single source of truth, or storage clarity (Musico, C. 2012,…show more content…
Another important goal is authority; this makes “sure subject matter experts truly have the final word on the documents they generate” (Musico, C. 2012, January). Creating a single source of truth is important because this allows access to the company’s knowledge from a single source. A knowledge Management system also creates an ease of collaboration. This collaboration means that employees “don’t let traditional organizational and geographical barriers stem the tide of seamless teamwork to complete complex project. Next, empowerment means more people are compelled “to contribute their thoughts, ideas, and content to help further organizational goals” (Musico, C. 2012, January). Finally, storage clarity means a “definitive guidance as to where exactly particular content should be located” (Musico, C. 2012, January). Each of these goals is important and a great knowledge management system satisfies each of these goals. Another part of knowledge management is knowing the benefits. These benefits include but are not limited to: improved productivity, increased agility, advancing operational effectiveness, Enhancing innovation, and product development. Each of the benefits listed either save money, time, or both. Any system that allows a company to save time and money is beneficial. Two examples of knowledge management are the Xerox Rapper Project, and Microsoft Sharepoint. Each are
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