Knowledge Management in Ec – E-Commerce

E-Business is a term often usedin conjunction withe-commerce, but includes services in addition to the sale of goods.E-business or Electronic business is the extensive use of computers,communication technology, networking technology and computerized data to perform business processes. In other words, E-business is any system of suppliers, distributors, or customers that use the Internet as the basis for their operations. It can range from using e-mail to communicate with customers and/or conduct business to a web page promoting acompany, from a full e-commerce retail site to the integration of procedures and processesusing Internet based technology.The transactional component of E-business is e-commerce. E-commerce can bedefined as the buying and selling of information, products and services via the Internet. Thereare generally two types of e-commerce 1) B2C (Business to Consumer) in which businessessell to consumers or 2) B2B (Business to Business) in which businesses sell their products or services to other

Generally speaking at first sight we would think about e-commerce as just think of an online relation between client and the supplier, although it is right there are also several areas that make up the relationships of having E-commerce which can be broken down into 4 basic categories which are Business to business (B2B), Business to consumer (B2C), Consumer to Business (C2B), Consumer to Consumer (C2C), and also other forms of ecommerce involving government transaction.

The E-ecommerce organizations are arrangements that change the client adventure and help everybody comprehend client purchasing conduct and its powerless markets. Understanding the purchasing and offering practices inside of a huge number of exchanges crosswise over worldwide territories in one single stage is the most intense and fruitful commercial centers.

Electronic commerce or e-commerce is the buying and selling of products and services via the internet. Nowadays the thought of living without e-commerce seems complicated, unfathomable and inconvenience for many. Internet and the virtual companies are changing traditional economic way and making competition ever fiercer than it has ever been in the past.

E-Commerce:conduct the business transaction electronically via Internet,including electronic trading market, Internet marketing, online transaction processing, electronic data interchange (EDI) etc.

In order to analyse the various types of activities which would help in the creation of competitive advantage he use of Porter’s Value Chain Analysis are done. The value chain analysis will help in order to perform two main activities such as primary & support activities. The primary activities in the value chain analysis takes into consideration inbound and outbound logistics, marketing and sales & after sales service. Whereas the support activities takes into consideration, procurement of raw materials, use of up to date technology, infrastructure of the firm & managing the resources. Both the activities in the value chain analysis are interlinked to one another. It shall be taken into consideration that, technology has been referred to

E-business is the “use of Internet technologies to link customers, suppliers, business partners, and employees” (Information Week, Dec 13, 1999). This can be in the form of e-commerce websites that offer sale transactions, customer-service websites, intranets and enterprise portals, extranets and supply chains, and lastly, IP electronic data interchange. The use of these different networks and technologies all businesses to improve, enable, enhance, invent, or transform a business process. Basically, technology helps build and manage relationships within a business to potentially transform a firm into a networked entity with seamless supply chains and superior value creation processes.

From a service perspective, ecommerce is a tool that addresses the desire of firms, consumers, and management to cut service costs while improving the quality of goods and increasing the speed of service delivery. From an online perspective, EC provides the capability of buying and selling products and information on the Internet and other online services.

In each of them, there are different stages. In primary activities, there are R & D, production, selling and marketing as well as customer service. R & D include technologies to each value creation activities, purchasing of materials, design and quality. Productions are relevant activities from inputs to final products, like mechanical processing, packaging, assembling, equipment maintenance, testing and so on. Selling and marketing are various activities during the selling process to buyers, advertising, promotion, sales force and channel, construction, etc. In customer service, activities are related to increase or maintain product value through providing services, installation, maintenance, training, spare parts supply. In support activities, logistics, information system, and financial as well as human resource management are all included. Following is a simple value

E-Commerce. The ecommerce industry has been around for a long time, however, with the aid of modern networking technology it has become even better and it will continue to evolve as the technology grows. Ecommerce involves the activities of buy and selling good over a network mainly the internet. Ecommerce is a step up from traditional shops where customers had to visit a physical store to purchase goods and services according to Rouse, M. (2016, June 30). What is e-commerce (electronic commerce or EC?). Ecommerce allows a consumer to stay at home, make purchases and then have the good or service delivered to them. Ecommerce would not have been possible without the aid of computer networks and the internet. The infrastructure of ecommerce is networking. The components of an ecommerce system is: A consumer using a computer or cellphone, a web server, an order manager the stock database, a merchant system, and the bank computer.

E-Commerce is with no trouble the buying and selling of various merchandise and services over the web. Any individual with access to the web can have interaction with e-commerce buying and selling. E-commerce has two varieties of buying and selling and that is trade-to-patron (B2C) and industry-to-industry (B2B).

E-Business refer a broader definition of e-commerce, not just the buying and selling of goods and servicing customers, collaborating with business partners, conducting e-learning and processing electronic transactions.

Business to Consumer e-Commerce, also referred to as B2C, is the process of selling goods and services over the Internet rather than having a traditional brick and mortar outlet to sell such products. Businesses establish a website or electronic marketplace with multimedia catalogs, interactive order processing, protected electronic payment systems, while also offering online customer support which allow consumers to shop and purchase items in confidence (Retrieved from http://www.wisegeek.com/what-is-business-to-consumer-e-commerce.htm).

Electronic commerce, and more broadly electronic business, has seen amazing growth in the past 15 years. With the introduction of Web browsers that incorporated user friendly graphic interfaces, E-commerce saw the beginning of its amazing growth. While talking about e-commerce and e-business, it is important to understand that there is a difference between the two. E-commerce is the process of exchanging goods and services over an electronic means, most popularly done over the Internet. E-business is the total activities a business engages in over the Internet, this includes e-commerce. Simply e-commerce is a small part of the makeup of e-business.

The world we live in today, revolves around technology, new innovations and constant change. The global economy incorporates these changes into its daily applications forming a technological driven world where businesses thrive on information and competitive markets. Computers and communication networks have planted a seed in this information age where enterprises flourish forming revolutionized market economies. One of the most profound changes emerging in the world of business today is the introduction and use of Electronic Commerce or EC. The impact of EC on customer services as well on businesses is dramatic enough to affect any and every organization.