L2- Hsc Technical Certificate Unit Worksheet

The numbers in the bracket after each question relate to the assessment criteria in the standards UNIT 4222-206

Confidentiality is defined by law as privileged communication between two parties in a professional relationship, such as with a patient and a physician, a nurse or other clinical professional

Aii. Describe two ways how communication can effect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practitioners.

Crucial aspects of communication include acknowledgement. No one likes speaking to someone and having that person ignore him or her. An additional

Communication is passing information from one place to another, which is something people do every day in different ways. People communicate in order to be able to express themselves and to connect to those around them. They communicate at home with family and friends and fellow staff members at work. There is many different ways of communicating such as non-verbally, verbally and whether it is done formally or informally.

They will act like they listening to what you are saying but they are too distracted by their phone to process what you are saying. David says that the only way to solve this is that when you are with people you need to put everything down and respect each other. I do not only agree with David, but I am going to try to start implementing this in my everyday life.

Secondly, confidentiality needs to be maintained during the process. Confidentiality is one of the social work ethics to protect clients’ personal detail (Reamer 2006). The social worker will derive a lot of private information from Jennifer; therefore, confidentiality should be maintained

Confidentiality can be considered as “having another's trust or confidence; entrusted with secrets or private affairs” (dictionary.com). At times, it may be difficult for ministers to determine what should stay confidential. Some guidelines to help determine confidentiality are: what is said, why it is said, the way it is said, and the context in which it is said (Trull & Carter, 2004, pp. 104-105).

The definition of communication is the exchange of thoughts, opinions, and information through speech, writing, or signs. Effective communication occurs when two or more people can share their thoughts and opinions and get the same understanding. Communication skills are very important to people, but they still have problems expressing themselves. They do not have the ability to

Communication is the sharing of information for a variety of purposes including informing, persuading, motivating orinfluencing. There are two general ways of delivering the information: formal and informal communication channels.

1. Communication is the purposeful activity of information exchange between two or more participants in order to convey or receive the intended meanings through a shared system of signs and semiotic rules [Wikipedia].

Provide appropriate feedback, repeat and paraphrase important points from the person’s conversation back to them, asking the person questions such as what I am hearing you say is….? or sounds like you're saying this…….? (Mindtools.com, 2017)

Communication is the process by which information is transmitted between individuals and organizations so that an understanding response results. Information is one of the most important objective of communication, is passing or receiving information about a particular fact or circumstance. (Chandra Rittika (2013) Business Communication pg. 5, Munich, Germany)

Communication is the act of conveying information for the purpose of creating a shared understanding. It’s something that humans do every day. The word “communication” comes from the Latin “communis,” meaning “to share,” and includes verbal, non-verbal and electronic means of human interaction.

there are also a number of factors you need to consider. Be respectful when trying to get their attention,for example,use a light touch on the arm. If they lip read they need to see your face,so speak clearly at a normal pace and tone.You may need to repeat things so being patient is key.