INTEROFFICE MEMORANDUM TO: IVAN I. LAPUKA FROM: KIRILL DEMENTEV SUBJECT: LEADING GLOBAL GROWTH BY PROTECTING WHAT REALLY MATTERS MOST DATE: 24/03/2010 1. I am not surprised by Ellen’s statement that her main role is to train the leaders of tomorrow. Career growth can be one of the most motivating tools that managers have. Someone will be much more motivated if they know that their hard work will pay off in the future. It is also a lot more efficient and cheaper to appoint leaders from within the company. By working their way they will know all the aspects of what the company is doing and once you have worked at a certain position it is much easier to manage that person because you would know all the ins and outs. In my opinion the …show more content…
In my opinion the company has diversified its portfolio so it would be able to reach a wider audience to sell its products. In fact, she even says that everybody is a potential customer for them except the financial and insurance industries. 2. I completely agree with Ellen’s notion that simply listening to customers is not good enough by itself. She says that companies should create a relationship with mutual respect for each other. In this relationship the companies should provide the tools needed for customers to achieve their goals. If firms start to just listen to what their customers are saying and stop at that they are going to love its entire customer base very quickly. That is why I believe that quick and right action is needed when a company has listened to its customers complaints or suggestions to successfully continue to operate. Ellen talks about challenges that they had to face when it comes to innovation. One of the points that she makes is that there is no boundaries or borders when it comes to innovation. Whilst the technology is there some local markets require different things from it. If you take Nokia’s phone with a flashlight, in some countries it may be seen as the only source of electrical lights where as in most of the world it is just another “useless” feature that is built into their handset. And it is very hard to cater to all the local needs around the planet, even thought they might all use the same innovative
In addition, the company had independent focus groups to help understand their consumers better. They have other brand they are trying to improve like Bethany Mota Collection, Live Love Dream, Tokyo Darling, Brooklyn Calling and Free State.
The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal
Through sustaining the customer relationships, leaders of the company have realized that “becoming nearer to the consumer” is vital for the progression.
To truly understand the consumer’s needs one must listen to what the consumer wants and desires, it takes very little effort on the part of Company Q to understand the needs of its consumers. The effort we make can be the difference between a store’s success and a store going bankrupt. Insuring that Company Q's stores standout amongst its competitors in the marketplace will help give Company Q a competitive edge.
Approaching the task of having to communicate with your customers to affectively resolve their problem can be a difficult task, therefore using various negotiation techniques in the process will be very important. Before anyone would contact a customer regarding their problem, you would always need to know what has to be achieved in the long run of the discussion, as you will effectively be working towards what’s best for their service whilst it being beneficial towards both customer and the organisation. Sometimes customers may need something improved on their service which is out of the ordinary, therefore it is my task to comprise and introduce other products or services that we have available to offer in order for their satisfaction and a positive customer experience. Listening carefully is one of the most crucial aspects of negotiation, as you must be able to offer new products and services whilst communicating with customers, which can be proven to be quite the task itself, therefore you would always have to be alert and listen very carefully to their needs in order to offer them the correct product or service for their need.
Customer service must satisfy the needs of the customers to ensure a service companies’ quality is maintained.
Businesses only have a limited amount of funds to their disposal. They must never waste any on customers who complain and are never satisfied. Jayson DeMers states, You only have so much time, money, and energy to dedicate to customer service, or to your business, and an unreasonable customer or client can quickly eat away at the majority of it.” Franchises only have so much to give before their well is empty. When it goes empty, companies depend upon satisfying customers to replenish what's been lost. Furthermore, it's essential that companies direct their attention towards consumers that make purchases. Dissatisfied customers will do the opposite. They'll go thru the hassle of bickering to the employees about the product they bought. Criticize
As a Learning and Development Practitioner, I am fully aware of the importance all customers have in any organisation and I need to meet their needs and deliver the promised level of service at all times.
In fact, in the video, calling attention to what the company sees as a problem was the basis of my message. For example, In Levitt-Rosenthal, et al.s (2013) as Donnella noted, when employer call attention to a system that is not working, the employer not only empower employee, but employee are allowed to solve the problem, (Levitt-Rosenthal, p.28). To answer your question, one of the problems we constantly face is customer relation. and these include client business practice, and employee accepting the order with little information. In fact, treating the customer fairly and equally or respected sometimes come with a red
Regardless of how a business deals with its customers, the business has to always use a customer lens, which means the company looks through the customer’s eyes. The Walt Disney Company shines at customer service, and the reason is that the company, in constructing every consumer experience, gazes at everything through the eyes of the consumer. Every time the company comes into contact with the customer, they do it with an experience approach, not a task approach. When businesses enter into their customer connections as tasks rather than experiences, customers feel better handled through the system rather than just feeling appreciated. It is simple to descend into the task approach; it is the experience approach that enhances customer faithfulness.
I expect the same from an employee, as I believe the employees should be well informed about their job, their product, and their responsibility. If an employee is qualified in their work then he is in better position to handle a dissatisfied customer. As an employee, there are many ways to handle a customer but first I prefer being apologetic. This helps to calm down the customer and then it is easier to explain the matter to the
In today’s society the public plays a major part in any business because in order for a business to be sustained there must be clients/customers that are contributing to the business. It’s vital that companies build their missions around focusing on the needs and demands of the customers.
Economic growth is a necessary but not sufficient condition of economic development. There is no single definition that encompasses all the aspects of economic development. The most comprehensive definition perhaps of economic development is the one given by Todaro: ‘Development is not purely an economic phenomenon but rather a multi – dimensional process involving reorganization and re orientation of the entire economic and social system. Development is a process of improving the quality of all human lives with three equally important aspects. These are: 1.
Economic growth refers to the rate of increase in the total production of goods and services within an economy. Economic growth increases the productivity capacity of an economy, thereby allowing more wants to be satisfied. A growing economy increases employment opportunities, stimulates business enterprise and innovation. A sustained economic growth is fundamental to any nation wishing to raise its standard of living and provide a greater well being for all. Gross domestic product (GDP) is the monetary value of all final goods and services produced over a year. It is the total value of production within the economy. The total value of production is the total value of the final goods or services less the cost of
Whether you are communicating with a customer service representative in person or over the phone, the term “the customer is always right,” has lost its meaning. It once served as the guiding principle for dealing with customer inquiries and complaints. Though it did not literally mean the customer was right and the company was wrong, it kept civil the interaction between company representatives and consumers of goods and services by compelling the representatives to see the issue from the customer’s perspective.