Background Simple Getaways, Inc., a travel agency with twelve (12) offices located throughout the western United States, employing roughly one hundred eighty (180) to three hundred sixty (360) employees, experienced challenges of process and productivity related to company growth. Among these are a decentralized systems environment, limited office and systems collaboration, and legacy (paper flow) human resource and administrative processes. SGI executives understand that further organization growth may be limited if the technological and process challenges are not addressed and have approved the implementation of an updated information…show more content… This decentralized method of systems and document management has hampered interoperability between locations, making it difficult to share documents and services efficiently.
Simple Getaways, Inc. legacy administrative and human resources process is another challenge currently affecting the organization. Administrative tasks such as vacation approvals, employee leave, address information, tax forms, etc. are currently handled through a paper forms process and stored in physical file cabinets at each location. When documents need to be provided to the headquarters regarding any employee information or requests, they are generally either faxed or photocopied and sent through postal mail. This can lead to delays in processing certain employee requests and creates complications when dealing with time sensitive documentation.
Actual vs Desired Performance
Current: Sharing of documents between staff at various locations is currently accomplished by emailing the documents between offices, editing the document, and returning the edited version to the original sender or to additional locations. This has historically produced multiple document versions and often resulted in incorrect and outdated information being shared and utilized.
Desired: Document collaboration capability allowing the retrieval, editing, and updating of documents and information in near real time, provide some form of version control, and eliminate the need to email documents between