Larosa's Pizzeria

Quality can be greatly affected internally within an organization. Considering that internal factors can be monitored and controlled mainly from within, it is considerably easier to manage, though these factors have a much more direct and immediate effect on the organization where the management responsibility lies. Internal contributors that factor into quality outcomes include leadership styles, administrative policies, and organizational culture. These factors, if not performed to standard or with minimal empathy can cause stress among staff indirectly affecting the consumers. An unpleasant environment may lead to a low morale and dissatisfaction throughout the organization. (Suchman, A., 2001)

Service quality is referred to a valuation of how good a delivered service meets the customer’s expectation. Upper management

Based on the article it shows Perfect Pizzeria is a normal company. The company has a basic structure for the employees like any other company. They have store manager, shift manager, and workers to do labor like making pizza, cleaning dishes, cashier and more.

Concerning the quality of education offered and the employee’s needs to be an active participant in the quality improvement process, and thus they should feel that they are responsible for the quality provided. This implies that the employees should be encouraged to make suggestions that are geared towards improving the quality offered through airing their opinions without fearing the unknown circumstances that may arise such as reprisal. Moreover, there is the need for a systematic procedure that will help to will not only help to involve the workers but also will be keen towards soliciting their input. This is because the endeavor to improve the product quality is far much better compared to the cost of poor quality which exceeds the cost of attaining the best quality.

La Bella Mariella is a pizzeria located in Queens, New York. It is owned by Italian Immigrant Victor Cuomo. Victor moved to America from Sicily in 2007. Upon coming to America the first thing he did was open a pizzeria. He used money he had from working in Italy. He opened the pizzeria in the summer of 2008.

Consider the situation where the manager changed the time period required to receive free food and drink from 6 to 12 hours of work. Try to apply each of the motivational approaches to explain what happened. Which of the approaches offers the most appropriate explanation? Why?

The goal of this report is in designing the survey questionnaire which shall be optimal in determining and to measure the preferences concerning customers in terms of the cereal product from a company.

The Warehouse Bar & Pizzeria, in Chicago, serves contemporary American fare with elevated pub-grub style in its rustic and charming eatery. The chorizo poutine fries slathered in chorizo gravy and cheese curds and the crunchy popcorn kale seasoned with sea salt make excellent appetizers. Some of The Warehouse Bar & Pizzeria specialty entrées include the Warehouse dip sandwich with Italian beef, sautéed mushrooms and onions and mozzarella, the Cajun-spiced shrimp po’boy with spicy olive remoulade and the grilled chicken in a garlic white wine sauce. Pizza is a big to-do and includes such marvelous varieties as the Warehouse comb with Italian sausage, beef and spicy giardiniera and the papas bravas white pizza with Cajun potatoes and chorizo

The story begins with Elizabeth running into a girl, she's planning on traveling and is immediately stricken with jealousy. she thinks about how she wants to travel, so she calls her friend Sophie and they plan a trip to Naples. When they arrive she describes It as fast paced city with many things and the citizens who live in naples as, very polite, rude and vocal mob of people. She then remembers her friends who grew up there and the one who told her about the “Pizzeria da Michele” and what to order. when they arrive she paints a picture of hard working people and a crowded crowd of people outside the small restaurant, the scene really emphasising the popularity of the pizza there. when they get their food she really describes the pizza, the

Customer satisfaction and service quality are the two important components that direct anyone’s attention in every concept related to marketing, services, etc. (Spreng and Mackoy, 2006). In today’s competitive era, the success lies in

Service is important in the food and beverage industries, that customer always have a high expectation and needs while dining in the restaurant. To find out how well the service provided, quality is a main element to every service. According to Haksever et al (2000), “Quality is ‘the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs’”. Therefore, service quality is one of the main point in every restaurants to allow them improve and upgrade their level of image and reputation. In this report, Bella Italia was chosen to have an overview of its service quality. It will be find out how well the service practice was made and which part of service can be improve within the restaurant by using the service quality analysis, service recovery, customer feedback mechanism and benchmarking.

Service Quality as described by (William G. Zikmund, 1993) “is the degree to which the performance of service provider’s matches customer expectations. It can also be defined as those essential characteristics of a service that measures its excellence”.

For this case, James has decided to implement Face to Face interview procedure, which is the best strategy for talking to customers directly. As the current condition to introduce a new pasta dish demands more of qualitative or perception based information rather than quantitative information. Qualitative method can derives appropriate information required for the situation, hence it is recommended to James to make the most of it. Subjective approach helps examiner to make conversations keeping up synchronization with the respondents to get more possible information required for the examination, easy going open minded talks give rise to more engagement by examiner to know the reasons for their opinions while interview is going on.

The collected information in the research shows that all the men and women interviewed chose the quality of food as the more important factor , followed by price. However, men considered service more important than price, but the difference was in only two people. The type of food came

Service quality represents a fundamental aspect of delivery, which strongly influences consumer satisfaction and, as a result, loyalty. In today’s global market a customer’s service expectation has to be met and exceeded eventually in order to retain customers as well as achieve success. Perceived quality of a product or a service is becoming one of the major competitive factors in the business world and has led to the innovation of the ‘Quality Era’ (Peeler, 1996). In simple words, the comparison of customer expectations with service performance is service quality. On the other hand, customer satisfaction is defined as a pleasurable fulfilment response toward a good, service, benefit, or reward (Oliver, 1997). Both of these