Leaders Merchant Services Case Study

“Instead, prior research claims to show that younger, nonminority consumers with relatively high incomes and educational levels are more likely to take advantage of services from third-party agencies, like the BBB” (Garret & Toumanoff, 2010, p. 3). Therefore, the organization created, Council of the BBB (CBBB), changed point system to eliminate points awarded for accreditation, streamlined its processes for receiving complaints, implemented additional procedures for investigating complaints, begun a thorough investigation into its Los Angeles bureau, agreed to review its processes into accrediting businesses, and instituted a procedure requiring an independent third party to help in the review process. Hopefully, these changes will give this organization the ability to regain its reputation with consumers. Since this organization is mainly funded by businesses and accredited membership, one should be confused as to whether these standards will be adhered to by BBB

12. Describe one good and one bad service experience that you encountered. How did this change your perceptions of the company?

One of the main issues that customers faced when visiting a branch, was the unavailability of their service provider. Managers wanted to close this gap in service design by providing individualized services to their customers to understand their needs and build interpersonal relationships with them. The best way to achieve that was by assigning an account team to each customer. The team consisted of bankers who worked closely with the customer to figure out their needs and offer them solutions. This initiative have also managed to close the listening gap-1 which increased the customers’ satisfaction level.

F. Service to customers is not very good. Long lead times and bad shipping methods are cause for problems. Accessibility and convenience are also a cause for concern.

Certain that your using the Bbb to find out if the store has already established complaints against them. If you discover several complaints against them for shoddy work, or overcharging, you need to look

They have no complaints on record at the Better Business Bureau, which is incredible for a company who has been in business since 1996 and they don't have any negative feedback about them or their services on any of the public online forums.

Consumers filed complaints regarding the disputes and complaint procedures (Ferrell, Fraedrich & Ferrell, 2015). BBB were charging high rates for its disputes and resolution services. This discredited the consumers as most could not respond due to high rates (Ferrell, Fraedrich & Ferrell, 2015). Furthermore, lack of responses led to the case being closed and marked as

There are a handful of advertising and sales issues, as well as one complaint regarding a delivery issue. The disturbing thing about these complaints is the fact that only 22 of them are listed as being resolved to the satisfaction of the complainant. Most of the billing and collection issues are involving the customer not being able to cancel their services as they continue to be billed for services they have tried to cancel. It appears that involving the BBB does eventually prompt the company to respond with a cancellation and full refund of any amount that was paid after the initial cancellation date. However, we feel a customer shouldn't have to resort to launching a complaint with the BBB in order to get results and that The Company Corporation should attempt to correct this issue that continues to blemish their

Providing excellent services to our customers have always been our priority. In order to improve our team-members competences, please take few minutes to rate the services that you received from our company. Thank you

For many years I had very high standards and respect for the Better Business Bureau. When many people used the words Better Business Bureau it was a safe guard for many consumer interest and helped resolve their grievances against erring companies. When the adult reader looks at Better Business Bureau logo it states “ Start With Trust”. And it is the word trust that stays in many consumers mind. I really think that Better Business Bureau sometimes caters to the paying customers only. For example, if I have a company X I pay a membership fee to the BBB to be on their list and keep up my rating. Which means if someone like yourself goes to the BBB website and see how I handle my complaints and keep up my rating; it tells the customer

Based on the data given by BAD, 200 recent customers’ data were examined and these were the key findings:

Begin to make a decision to acquire rate reducers that resolve and you can rely on this store to avail positive mind access having relevance and discount buys that willingly are beneficial for you.

Many consumers consider the BBB a government consumer enforcement agency who has the responsibility of ensuring trust in the marketplace. The BBB has been operating for over 100 years and has over 400 thousand accredited business. (Better Business Bureau, 2016) In that time, the Bureau has gained the trust and respect of consumers and businesses alike. When BBB employees contact most businesses regarding complaints, they respond as if the BBB is an enforcement agency or an organization

While they might have brilliant individuals working for them, we can certainly say there are essentially better items accessible in the commercial center, and you ought not work with Primerica before seeing what the business brings to the table.

Overall, the company been successful with its online company. They made the customization options easy for the customers. The customers were able to complete their orders twenty-four hours a day