Leadership Decision Making Of Ceo Martin Thomas Essay

In March of 2012 Steve Parkland was hired as the new president at Charles Chocolates. He was immediately faced with numerous decisions about the future of the company. The board of directors had tasked Parkland with doubling or tripling the size of the company over the next decade, but the board and the senior management team had different opinions about the strategy that would accomplish this goal. The main issues that Parkland faced were how to increase the company’s operations while maintaining the traditional culture and support of the board.

As a Naval Officer I had the opportunity to experience both leadership and management. Today's Navy operates with fewer people and resources than before. Therefore, leadership and management are more important than ever. Very early in my career I was taught leadership and as I advanced through the ranks I experienced management.

Top-level executives and key managers are at the helm of the decision-making process with the focal point being selecting the best choice. Selecting the best choices or alternative of choices derive from assessments, interviews, surveys and audits that evaluates the strategic position of the selected choices. Consequently, the chief executive officer at some point should show how the middle-managers, front-line managers, employees and client fit into the decision-making process.

Customer complaints have over doubled in the last few years. This shows some big issues in the customer service management. Research which areas customers are most dissatisfied with and support the staff in gaining new skills to meet the customers ever changing needs.

However, the division has been recently receiving several customers’ complaints which raised concerns about the degree of customer satisfaction. It was facing several problems that served as obstacles towards accomplishing the formerly mentioned goal. For starters, it has been suffering from a lack of well-trained technical operators in its telephone centre. Moreover, it has been facing problems relying on the courier responsible for transporting customers’ machines to and from the division. It has also been experiencing problems with parts availability for certain machine types.

Current founder of RMA Armament, Inc, this CEO has the heart of a servant leader. He has had numerous opportunities throughout his life to lead by embracing the heart of a servant. From previous experience, working for the Rawlins Police Department, he helped accomplish the goals of the department, contributing to the quality of life in Rawlins, WY. There he was directed under the mission of service to the community through crime prevention and partnership with the community. As a member of the US Marine Corps, he was given the opportunity to lead by example. Being our nation’s first line of defense, he was led with the purpose of “defending our nation at home, and protecting her interests abroad.” (www.marines.mil) Maries are taught to remain faithful to the mission at hand, to each other, to the Corps, and to country, no matter what. He holds a bachelor’s degree in Criminal Justice and Police Science from Colorado Technical University. Currently, he manages daily operations by overseeing sales and marketing, manufacturing, and research and development of armor plates. Furthermore, his peers would say that he is a trustworthy, honest businessman with a passion for saving lives. Due to the distance between Alabama and Iowa, this interview takes place through a series of emails and phone conversations. Mr. CEO was a very humble, wise man that gave great insights into true leadership.

Recently I have noticed more consumer complaints from poor service, more specially, service mistakes and customer mistreatment. When a mistake occurs, we do not handle customers in a courteous manner. In addition, we play favorites with customers and some of them are not getting the attention they require. To

How would you use the Strategic Planning Model to approach post-graduation "identification and securing" of the most promising position? 0r does the Strategic Planning Model stifle or enhance the strategic creativity of strong, direct individuals?

It is an inevitable fact that exceptional leaders are good decision-makers. Good leaders understand how to utilize their VABES (values, assumptions, beliefs and expectations) to reason and make decisions that positively affect themselves, employees, customers and stakeholders, and organizations. VABES dictate how leaders attach worth, importance, and meaning to decisions. A leader’s decision is an outer expression of their personal VABES. Barak Obama makes the key decision daily to decide the faith of the United States and CEOs of billion dollar companies do the same for their business. A leader has an important role in making sound decisions for others. It is important that the Word of God influence these decisions. "Speak up for those who cannot speak for themselves, for the rights of all who are destitute. Speak up and judge fairly; defend the

As Satya Nadella takes over the position that Mr. Ballmer once endured, his spirit took off with great confidence concerning his new role at the company (Microsoft, 2014). The next decade is likely to reveal the level of success his abilities bring to the future of the company and his own status as leader.

The purpose of this review is to summarise, analyse and synthesise two authors’ arguments. Maak and Pless (2009) in Business leaders as citizens of the world. Advancing humanism on a global scale and Thomas (2010) in the Global moral compass for business leaders.

In this topic we talk about many different forms of leadership and how it can affect relations between the corporate leadership entities and union leadership. Most often we see or read about in the news the break down between negotiations between the corporate leaders and the union leaders causing production to come to a halt while items are being negotiated.

Within each organization there should be effective leaders who should be able to maintain an organization’s vision and mission. These leaders are part of the management that can effectively lead a growing organization to succeed. There are various tools such as character traits, influence, persuasion, and change which can help an effective leader manage. A manger/leader should be prepared to persuade and influence others by using their character traits. Theories of leadership, management, and influence and change will be a major topic in this paper. This paper will discuss each of the elements of leadership and management, and how influence, persuasion, and change can affect the outcome.

Sambian Partners is an architecture and engineering firm which believes in promoting an environment where the firm’s designers, engineers and client account managers collaborate to deliver top notch designs. The CEO believes Sambian Partners offer a good environment for its people to work and treat people right. The case describes how Sambian is facing a situation where its top talent is quitting. The CEO is surprised by these departures and is working with the firm’s human resource head to get to the root cause of these departures. The management wants to fix the root cause to stop this exodus.

I am an ESTJ and some might say this personality is the ideal leader in a business situation, according to 16 Personalities, (n.d.). ESTJs relish bringing people together and always work hard. Additionally, ESTJs are model citizens and prefer to live in a factual, orderly world.