Leadership Styles and Decision Making Abilities: Extracting the Best Performance in Coffee Shops

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There are different leadership styles that can help to extract the best performance in the coffee shops. Before making the choice the situation must be understood. The coffee is going to be great, the atmosphere comfortable and the Wifi strong, but to engage customers and foster a client with repeat business is going to require a strong customer service orientation, and it is the need for exceptional customer service that is going to determine how the shops are to be run. There are two main approaches to decision-making, the autocratic approach and the participative approach. The autocratic approach relies on top decision making that will take most decisions out of the hands of the employees. To an extent, this style is valuable because the shop needs to deliver a high level of consistency. However, as a new chain with three locations, a participative style with each manager should be used. This will allow each manager to contribute to finding new ways to enhance the customer experience (Lindblad, 2012). The shops will work together to foster creative problem-solving approaches and the employees will be empowered to find their own ways to make the shop a superior experience. The decision making will need to remain centralized, however, because this is how the company will be able to maintain a high level of consistency in the experience. So the work groups and managers will have input, but the final decisions will be set centrally so that all outlets can adopt the

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