Lean Processes Case Study Essay

678 Words Mar 31st, 2013 3 Pages
0102-810 Week 1 Assignment 1.2

1. What perspectives of organizational effectiveness best describe the application of lean management practices? Describe how specific elements of that perspective relate to the interventions described in the case study.

The case study in question shows many benefits of hospitals around the world adapting to lean management practices. Essentially they are looking to cut waste, and provide the most efficient care possible. The first perspective of organizational effectiveness the hospitals are utilizing is an organizational learning perspective. The hospitals have identified in their studies that several sources of capital influence their effectiveness. Specifically, human and structural capitals are
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2. Does lean management ignore some perspectives of organizational effectiveness? If so, what are the unintended consequences of these practices that might undermine, rather than improve, an organization’s effectiveness?

Absolutely, there are quite a few perspectives of organizational effectiveness that could be ignored with hospitals moving towards lean practices. The first I see is a potential to limit the stakeholder perspective. Although the benefit is quicker and more efficient customer care, at what expense does that come from at the stakeholders who are really the customers and patients? There is a push from hospital staff to make their practices work to their benefit, but at the end of the day, will patients feel rushed, or pushed through the process like cattle? Is it possible we lose some of the personal care aspect in a surgical setting, just to push a patient in and out of the door? Maybe profits and efficiency go up, but if one truly sees the patients as stakeholders, there is a possible conflict. Not to mention, depending on how far the hospitals take their efficiency measures, employees could also feel the pressure of rushing patients through a defined measured process. Do employees as stakeholders get forgotten in this case? This also leads directly into a possibility of ignoring the corporate social responsibility aspect. If a company’s role is