Level 3 Diploma Children and Young Peoples Workforce Unit 051

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Unit 051 – Promote Communication in Health, Social Care or Children’s and Young Peoples Settings.

Outcome 1 - Understand why effective communication is important in the work setting.

1.1. Identify the different reasons why people communicate.
The reasons for People communicating are:

• to express needs and wishes
• to share ideas and information
• to reassure
• to express feelings and/or concerns
• to build relationships and socialise
• to ask questions
• to share experiences

1.2. Explain how communication affects relationships in the work setting.

Poor communication can lead to misunderstandings and poor performance. More seriously can lead to harming a child and/or breaking the law.
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3.2. Identify barriers to effective communication.

Language – English may be a second language, accents may be difficult to understand.
Use of jargon – big words or phrases may not be understood.
Literacy – can people read and write?
Self-esteem – are people confident to speak up.
Disabled – speech, hearing and sight impairments.
Cultural differences – interpreting body language differently.
Individuals prejudices.
Poor environment – too noisy or busy.

3.5. Explain how to access extra support or services to enable individuals to communicate.

Communication and language needs and preferences include: the individual’s preferred spoken language and the use of signs; symbols; pictures; writing; objects of reference; communication passports; other non verbal forms of communication; human and technological aids to communication.

Extra support can include the use of: key people; interpreters; translators; signers; specialist equipment to aid the individual’s communication abilities.

Key people cover family, friends, careers and others with whom the individual has a supportive relationship.

Seek information from: the individual; key people; colleagues; records;

Taking appropriate action could include: repeating the message; getting individuals to repeat the message; using alternative forms of communication; seeking and acquiring additional help from key people and/or others within and

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