Level 3 Diploma Children and Young Peoples Workforce Unit 051

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Unit 051 – Promote Communication in Health, Social Care or Children’s and Young Peoples Settings. Outcome 1 - Understand why effective communication is important in the work setting. 1.1. Identify the different reasons why people communicate. The reasons for People communicating are: • to express needs and wishes • to share ideas and information • to reassure • to express feelings and/or concerns • to build relationships and socialise • to ask questions • to share experiences 1.2. Explain how communication affects relationships in the work setting. Poor communication can lead to misunderstandings and poor performance. More seriously can lead to harming a child and/or breaking the law.…show more content…
3.2. Identify barriers to effective communication. Language – English may be a second language, accents may be difficult to understand. Use of jargon – big words or phrases may not be understood. Literacy – can people read and write? Self-esteem – are people confident to speak up. Disabled – speech, hearing and sight impairments. Cultural differences – interpreting body language differently. Individuals prejudices. Poor environment – too noisy or busy. 3.5. Explain how to access extra support or services to enable individuals to communicate. Communication and language needs and preferences include: the individual’s preferred spoken language and the use of signs; symbols; pictures; writing; objects of reference; communication passports; other non verbal forms of communication; human and technological aids to communication. Extra support can include the use of: key people; interpreters; translators; signers; specialist equipment to aid the individual’s communication abilities. Key people cover family, friends, careers and others with whom the individual has a supportive relationship. Seek information from: the individual; key people; colleagues; records; Taking appropriate action could include: repeating the message; getting individuals to repeat the message; using alternative forms of communication; seeking and acquiring additional help from key people and/or others within and

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