Level 3 Diploma Shc 31 Communication

1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role

‘’Communication is an essential tool a carer can use to meet the needs of children. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily

Within this assignment I will be writing about different ways of communication with children, young people and adults and how I would deal with or have dealt with situations. I will also be showing that I understand the legislation policies and procedures for confidentiality and sharing information including data protection.

The different reason people communicate is to show pain, anger, joy, love etc. It is important for people communicate so their views, wishes and information gets across. The communication could be formal or informal. Documentation and record keeping is important in the social care sector as this information may be used for legal reasons. All communications is confidential and are on a “need to know” basis. Communication between colleagues and other healthcare professionals is essential, as it ensures continuity of care. It also shows staff are aware of the current needs of the client.

Communication is constantly happening within the day care centre and in my job role I have a responsibility to communicate with staff, service users and other professionals. I use various forms of communication but I also seek to make sure that it is understood. Communication has got to be understood before it can be effective and so I try to ensure comprehension when I am verbally speaking by getting staff to repeat what I have asked them to do. I also write simply worded memos and emails to ensure ease of comprehension. When communicating with other professionals I speak clearly and seek affirmation when organising meetings or planning events. I also

1.1 I communicate with a wide range of groups and individuals on a daily, weekly, and less frequent basis within my role as care home manager. These include other managers, operations manager, managing director and company owners as well as support workers, clients, team leaders, social workers, care managers, families, health and educational professionals, learning disability team members from 6 different boroughs etc.

Workers need to start with finding out why communication is not working before trying to improve communication skills. Workers should practice a new communication skill with a colleague or someone they trust before applying it in the work setting so they get more confident.

In order for communication to be effective within a work setting it is essential to establish and sustain good relationships with a diverse range of people and agencies. Within a work setting, poor communication can lead to a number of factors, i.e. low moral, mistrust, anger, anxiety and isolation. If communication issues are not resolved

Effective Communication is significant and a fundamental relationship-building skill in the workplace for any employee especially for managers to perform the basic functions of management, i.e., Planning, Organising, Leading and Controlling. If people don't communicate well they limit their ability to connect on any meaningful level which can create conflict. Depending on the position in workplace, others will have expectations of how an individual should communicate with others. It is important that for any employee show respect to those he or she works with. The general social care council’s code of practice states that communications should be conducted in an

Communication and explanation between agencies, practitioners and parents is effective as it can help families by giving them guidance and advice with their child when at home, this will help give the parents understanding about the child’s condition and may help them to feel less stressed as they will feel they have help and support from the team as they are specialists in the particular area.

In this assignment, you will complete tasks to demonstrate your knowledge of the importance of effective communication in adult social care settings, and ways to overcome barriers to meet individual needs, wishes and preferences in communication. You will also address the principles and practices relating to confidentiality.

Communication plays a massive part once building a relationship in the work setting. By regularly keeping effective communication between practioners, parents/careers and children makes a positive working environment. The relationships are mostly based on the type of communication between one another, communication is not just by verbally but also the body language we show, facial expressions and our gestures.

Communication is very important to meet the needs of children, with families and other members of staff on a daily basis to ensure effective team working. It also ensures any health and safety issues are recognised and reported. People communicate with each other for different reasons;

Communication is extremely important in the workplace as it is essential that you develop good communications with everyone. This will then ensure that you develop a strong positive relationship, work well together and be able to share and gain information with each other. This will mean you can all work together to meet the needs of the children, young people and adults in the setting. If you do not have good relationships then it may cause bad feeling and a divide between colleagues. It may be the case that you will all not work well together or be able to share information then the parents and children may suffer. It is important to have good communication with the children in the setting as this ensures you have a good relationship with them which will help them feel more comfortable with us, which will help them settle in or provide reassurance during transitions in their lives as well as supporting them in their play and learning. It is also important that we remember that we are a role model to children and what behaviour we expect of them must be remembered by ourselves. Failing to do so will cause problems for children to understand the boundaries of what is acceptable. If parents see that you have a good relationship with the children it will help them feel more relaxed and helps them to trust us to care for their children.

I am expecting you to provide me with your report by midday Wednesday February 6, 2013 and I will meet with you in my office at 3:30 PM to discuss your findings. The situation at the Roanoke Branch if not dealt with urgently can negatively impact the financial position of the entire organization. So it’s against this background that I request that you work efficiently and quickly so that we can all work to find the right solution to the problems at the Roanoke branch.