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Likely To Diffuse The Situation?: A Case Study

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What should Linda do immediately to diffuse the situation? I think that due to the sensitivity of the matter at that time, it would be more appropriate for Linda to ask the patient's daughter to wait a few minutes in hold so she can notify the registered nurses or the medical social worker immediately about the situation and that they make the right decision about it. Is this clearly a case when the call should be passed on to one of the registered nurses or the medical social worker? Generally, in most cases with patients or relatives of patients who are upset by a particular situation, the call should be passed to one of the registered nurses or the medical social worker and in case they cannot resolve The situation should then be discussed

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