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| 1 CORRECT | |
Value is the customer's perception of all of the benefits of a product or service weighed against all the costs of acquiring and consuming it. The mileage of a car would be considered as a(n): | | | A) | functional benefit. | | | B) | experiential benefit. | | | C) | social benefit. | | | D) | psychological benefit. | | | E) | internal benefit. |
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| | | B) | direct marketing. | | | C) | personal selling. | | | D) | primary-demand advertising. | | | E) | public relations. | | | | | | Feedback: Difficulty: Hard
LO: 01-04
Topic: Publicity
Bloom's: Analyze
AACSB: Reflective Thinking
Page: 25
Public relations uses publicity and a variety of other tools-including special publications, participation in community activities, fund-raising, sponsorship of special events, and various public affairs activities-to enhance an organization's image. | | 8 CORRECT | |
Advertisements, websites, press releases, brochures and point-of-purchase displays are all examples of: | | | A) | intrinsic touch points. | | | B) | company created touch points. | | | C) | consumer created touch points. | | | D) | unexpected touch points. | | | E) | extrinsic touch points. | | | | | | Feedback: Difficulty: Easy
LO: 01-05
Topic: IMC involves Audience Contacts
Bloom's: Remember
AACSB: Analytic
Page: 26
Company created touch points are planned marketing communication messages created by the company such as advertisements, websites, news/press releases, packaging, brochures and collateral material, sale promotions, and point-of-purchase displays along with other types of in-store décor. | | 9 INCORRECT | |
During an internal analysis conducted for the creation of the marketing plan of PSA Peugeot Citroën, Europe's second-biggest car manufacturer, the
To me personally, value is when something is worth the money to me or holds extreme value. If I feel like it is not worth whatever the price tag is in the long run it is not worth it and I will not get it. Also when I have had an item for awhile it can often increase in value because it not only is the item itself, but it holds all of the memories from the past times I’ve used or worn the item.
Public Relations—a promotional strategy seeking to establish communication and linkage between the products and the brand community or reference group. Although, this is considered long-term in nature, it is important that the marketers and promoters communicate updates on their products to Jimmy Buffet community.
The Value that the company can fix on a product, based on the customer expectation on the product. i.e.
Public relations is a very cost efficient way to display the product compared to my own advertising of the product and costing a fortune to pay for something when I might not even get my money back out of it. I am going to use company news, promotional events, and sponsorship programs this way I can reach a larger scale of an audience at relatively a fraction of the cost it would take me to pay for my own marketing.
Harlow (1976) defines public relations (PR) practice as “the distinctive management function which helps establish and maintain mutual lines of communications, understanding, acceptance and cooperation between an organisation and its publics”. PR plays an important role in organisations because they are representing a broader group of activities, even encompassing all communication activities of an organisation (Lee, 2011). To put in a laymen term, public relations practitioners (PR) work to build long-term relationships among individuals and institutions through planned promotions of goods, services, and images of a company to create a good will for a person, place, and event and also to helps management to be informed and responsive to public opinion to further improve the organisation.
Value: An object, product or service that: has utility or usefulness, Is scarce, Is desired by people (is in demand),Is transferable from one person to anotherLand Appraisal Methods: Market or Direct Sales Comparison, Allocation, Abstraction, Development, Land Residual
Public relations are unlike other means of publicity, such as advertising and marketing. However, companies tend to push public relations to the side to focus more on those methods. Public relations are earned exposure, while
The most recent definition of public relations, according to the Public Relations Society of America (2012), states that “Public Relations is a strategic communication process that builds mutually beneficial relationships between organizations and their publics.” Through the rapid advancement of modern media and technology, there have never been more outlets and opportunities available for accomplishing the goals of public relations. Believing the development of social media has not created serious changes in the way public relations practitioners go about their duties would be foolish and a fast track to falling behind in this rapid world of communication. The main goals of public relations are “to
The main consumer touch point will be the brand’s website. We will have total control over this channel so we can can effectively communicate our brand story. Consumers will have the opportunity to explore the product offerings digitally and dive into the details. Additionally, we will offer a user friendly purchasing platform to make the process as simple as possible. As discussed earlier our online experience will be seamless, engaging and aesthetically pleasing. Therefore, the majority of marketing efforts will attempt to drive traffic to this touch point.
Public relations has changed drastically since the early 20th century. In its earliest forms it was more focussed on the idea of publicity and advertisement. However, more recently it has been seen as a way to engage and build relationships between an organization and it’s publics. Public relations deals with promotional activities that foster a positive public image of a company or organization.
Customer value can be defined as what the customer obtains or benefits from the purchase and use of a product versus what they pay for or sacrifice (Gale 1994; Heard 1993-94; Zeithaml 1988). There are four types of customer values, for instance the functional or instrumental value, experiential or hedonic value, symbolic or expressive value and cost or sacrifice value (Smith & Colgate, 2007).
o Public relations is the practice of managing the spread of information between an organisation (eg a company) and the public. For example; print, online and reputation management campaigns.
Companies also plan which place will be better for their product launching or where they have to distribute their product to get profit.
Public relation is a management function that helps achieve organizational objectives, define philosophy, and facilitate organizational change. Public relations practitioners communicate with all relevant internal and external publics to develop positive relationships and to create consistency between organizational goals and societal expectations.
As the name of the discipline implies, public relations is how an organization builds beneficial relationships with its key stakeholders. With effective communication as the practices’ primary tool, modern day organizations have taken advantage of proficient practitioners to boost exposure of their company and its message across to international audiences.