Linguistically Appropriate Services: A Case Study

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Linguistically Appropriate Services
Lack of interpreter services as well as lack of culturally and linguistically appropriate health education materials has been associated with patient dissatisfaction, poor comprehension, low treatment compliance, and lower quality health care (Advocates for Youth, 2008). For example, when predominantly Spanish-speaking patients were discharged from an emergency room, they were less likely than predominantly English-speaking patients to understand their diagnosis, medications, treatment plans, and follow-up care instructions. Consequently, predominantly Spanish-speaking patients were also less likely to indicate satisfaction with their health care and were often reluctant to return for follow-ups (Betancourt
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