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Literacy Narrative Report

Decent Essays

Literacy Narrative For the past seven years I have been employed as Front Desk Clerk for a hotel. There are many forms of communication in a work place, though, I have chosen to discuss only two in which I commonly use for my differing languages. One is the professional language I use when speaking with guests, whether on the phone or in person. The other is an informal method of writing I use to communicate with my co-workers. I feel this methods are at opposite ends of the spectrum, but both have been proven effective for their own purposes. The following is a typical example of the professional language I would use to respond to a guests complaint. “Yes, I’m aware of the problem with our internet service, and I have contacted the service provider. Technicians are working to remedy the issue as we speak; they have estimated that it will take …show more content…

The total for the CBL is located in the last box of the right hand column; the total for the credit card settlement is at the very bottom of the report. If they do not match, please review the following steps in order to find and correct the issue. Step one: Check all credit card receipts to ensure they have been checked out for the correct amount by comparing the amount on the commercial business log (for that specific guest) to the amount on their credit card receipt. If you find an amount that is incorrect, go to the credit card machine: arrow down to Batch Review; enter the invoice number; press the adjust button on the right side of the screen; and enter the new amount. The machine will not automatically reprint a new receipt--- hit the print key, enter the invoice number and select Merchant Copy. Once all receipts have been checked and are correct, run a new settlement report and check both totals again. If this didn’t fix the problem please continue on to the next

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