Literature Review On Communication Satisfaction

All businesses understand that they must use effective communication in order to do well as a business, without communication the business will be a mess and would not run successfully. Using communication allows the employees and offices to stay up to date with the businesses progress and what is currently happening. To use effective means of communication all employees would be in a way trained in order to understand communication and use the most effective means for it. This is done in advance to checking that communication is understood by the recipient.

In conclusion, managing communication in the organisation is important so as to perform basic functions. Managers should be effective communicators with high levels of fluency and professionalism and must be aware of the communication cycle to achieve team goals. Effective communication within the workplace like in the company’s technical office keeps the team involved in the delivery of customer focus which increases commitment to the organisation and make for a better relationship and understanding within the team. An effective communicator understands the communication process using the appropriate communication channel such as verbal, non-verbal or written communication. The correct use of the process helps to uncover barriers and determine effective preventive steps to avoid those barriers. Furthermore, within the communication cycle, it is essential to get regular feedback, which also helps evaluate and improve the communication process which in turn can be used as a basis to develop personal development plans, identify communication strength and weaknesses

Communication is the conveyance and flow of ideas from one person to another. The exchange of information takes place through letters, words, symbols and nonverbal behaviors. It involves the transmission of ideas from the sender to the receiver. Communication is effective only if the receiver fully understands the transmitted information. Many problems and failures occur in organizations due to poor communication. Objective and goals fail due to misunderstandings in the organization. Effective communication provides a chain of understanding to all participants in the organizational framework. It promotes the flow of information both vertically and horizontally.

During my initial literature survey, I found that adequate research is not done in this area of organizational communication, in spite of the

This paper was prepared for Managerial Communications (MGMT 170) by two students enrolled at Clark University

Managers should be an effective communicator with level of eloquence and professionalism and must conscious of the communication cycle to achieve team goals. Effective communication within the workplace keeps the team involved in carrying out work which increases Eaton's commitment and it make a better relationship and understanding within the team. Effective speaker understands the communication process using the appropriate communication channel such as verbal, non-verbal or written communication and discover barriers and determine effective preventive steps to avoid those barriers. In addition, in communication cycle it is essential to get regular feedback, this also helps evaluate and improve communication process and helps used as a basis to develop personal and professional development plan which in turn identify strengths and weaknesses and highlighting opportunities for

Due to these studies, it is now emphasised that good communications are vital for good management. With a standard of

Communication refers to the process of transferring information in a given organization through the use of a medium (Lacar, 2011). This is very essential to a business organization if done efficiently and information understood by the receiver. A well planned overview of communication within an organizational department like HR is very important as it allows effective implementation of business responsibilities. This benefits the employees as they understand their responsibilities well through the communication department. Supervisors, managers and board of directors also benefits from such a plan as they also understand their roles and ensures effective running of the organization.

The purpose is to examine how, current research communication between leaders and subordinates, affects both productivity and morale. How can good communication effect morale and productivity within an organization, and what skills are needed to ensure that good communication is maintained throughout an organization? You can get insight into what things are important to the employee by using surveys, suggestion boxes and team meetings. Be open-minded and encourage them to express their ideas and perspectives without criticism. This means putting into practice everything you have learned about effective listening. Address their concerns in the best way you can. Show that you’re genuinely concerned about employees’ opinions and use social media as a communications tool to build engagement. Organization-based self-esteem (OBSE) refers to employees ' self-perceived value as organization members (Rank, 2009).

Communication is essential for an effective work environment. It is imperative for organizations to embrace communication in order to produce quality work. Communication climates are a “key factor for effectiveness” (Hassan, Maqsood & Riaz, 2011). The communication climates can be labeled as supportive or defensive. In supportive climates, organizations “encourage employees to participate, openly exchange information, and have constructive conflict resolution” (Hassan, Maqsood & Riaz, 2011). In a defensive climate “employees keep opinions to themselves, make guarded statements and have reduced morale” (Hassan, Maqsood & Riaz, 2011). A Communication Climate Inventory indicates levels of trust, openness, and supportiveness within an organization (Hassan, Maqsood & Riaz, 2011). The communication climate at FMC will be analyzed and compared to the results of the Communication Climate Inventory.

Although it is their final finding, Meng and Berger’s (2010) sixth finding bears mentioning first as they call out the four primary reasons for implementation of communication effectiveness programs: “(1) explaining and promoting new programs and policies; (2) educating employees about organizational culture and values; (3) providing information on organizational performance and financial objectives; and (4) helping employees understand the business” (p. 15). If an organizational communication advocate was going use Meng and Berger’s (2010) research to prove to their leadership the value of measuring employee communication effectiveness as a primary driver of business performance, they should call out these four reasons first. It is imperative that leaders support the importance of engaging employees to understand how they fit into achieving the goals and objectives that drive overall organizational success.

First of all, the research conducted is to study the communication preferences and job satisfaction within the organization. Communication preferences including type of information, channel delivering information and amount of information the employees perceive. Secondly, is to explore employees’ satisfaction of the flow of information from top managers in positions of personal influence.

The organization will then implement strategic activities to do audits. The next step involves support and alignment in which the organization examines how communication becomes streamlined within the organization and the level of structural or institutional support. Finally, the audit considers the levels of practice, including the specific nature of communication within the organization. Some organization particularly concern primarily communication effectiveness in terms of motivating employees towards organizational goals. They will be analysed and evaluated on their performances, their expectations and limitations. A planned and detailed questionnaire is used to gain acknowledgements. Organization will know what’s working, what isn’t, what could be better, and what must be

Moreover, the global employee survey that formed the basis of this cultural shift uncovered values that were typical of a human behaviour approach to organisational communication (Shockley-Zalabak, 2006, p. 67); a theoretical viewpoint that considers effective communication as central to an organisation’s performance (Shockley-Zalabak, 2006, pp. 78–79). Consequently, in the wake of the recent organisational changes, a thorough evaluation of the internal communication practices is required.

During my observations and talking to the employees, most of the employees expressed communications issues within the company. However, I felt the communications issues were not issues but communication behaviors and responses to a deeper problem, such as “I tell Randy about a problem I have and he does nothing,” or “I ask questions about the future of the company, and I never get a straight answer.” Communication behaviors are set of interactions or acts that are initiated in a series of events in order to progressively or regressively reach a conversational goal (Keyton, et al., 2013, p. 153).