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Literature Review On Online Shopping And Online Store

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Literature review
2.0 Overview This chapter is defined about the literature review of particular content. First, the online shopping and online stores defined the current situation of the online shopping measure and the advantage. The perceived risk is about the risk that consumer who purchasing online will face example like product risk, convenience risk and financial risk. It also conduct of the attitude of consumer, perceived behavior control and etc.
2.1 Online Shopping and online stores It was found that having an internet connection at home increases the individual’s probability to shop online up to 14%. (Javier Pérez-Hernández, 2011) . From the research (Donthu, 1999), their research show that customer who are shopping online for the …show more content…

They are open in all time and they are available in anytime. These stores provide consumers with a lot of information about products and services. They also have some online application to help consumers compare and decide which product or services they want to purchase. From (Hoffman & ta, 1999) say that interactivity is the key distinctive feature between market communicating on the Internet and traditional media. Today online consumers have more control and power than consumers of physical stores because the Internet offers more choices between consumers and product or service providers as well as greater available of information about products and …show more content…

and Kumar, 2000), they found that the customer attitude are highly related to the website effectiveness and relate to the attitude of customer toward what the brand they purchase. Due to the previous research has shown that the quality of the website will affect the customer purchasing online attitude. From the research of (Sukpanich, 1999) found that there are three factor will affect the customer attitude who are purchasing online. These three factors consist of awareness, preference and intention. Some people has different attitude of purchase online compare to other people. The changed of the attitude of the customer are related to the activities the customer has performed at their life. But the personalities or characteristic, lifestyle or social cycle will also affect the attitude of the customer. Different research has shown the different view on the changed of the attitude of the

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