Literature Review On Patient Satisfaction

“Patient satisfaction is undoubtedly on the minds of hospital administrators in an increasingly consumer-driven healthcare system. With patient

Improving the patient’s experience of care is the first of three pillars in the theory of Triple Aim. While ‘patient experience’ does include the satisfaction level of a hospital stay, the American Hospital Association (AHA) and CMS also defines patient experience to include subjects such as patient safety, process improvement measures, and how well they are following the guidelines of evidence-based practice. CMS and other governing authorities monitor and track the rates of hospital acquired infections, adverse drug effects, fall prevention programs, and

With patients today using the threat of reporting low satisfaction rates in the hopes of receiving faster or higher quality care, they seem to have taken the upper hand in some of the decision making of what will take place in the healthcare world (Sullivan). But is it really the survey results that will make the drastic changes that are needed?

patient and family satisfaction could go a long way to advance the quality of patient care throughout the hospital.

Quality of service should be one of the most important and well monitored goals for any medical facility, from your small town family doctor’s office, to nursing and rehabilitation facilities, all the way to large hospital systems. The quality of service provided in a facility doesn’t just affect the patients. Quality of service also affects the bottom line, or whether or not the hospital system is profitable. In order to better access the system’s current quality of service and to devise improvement plans I would need to explore issues that have significant effect on quality of care such as, patient satisfaction and retention, medical errors

Patient satisfaction: This issue can affect funding, revenue and reimbursement from insurance providers. Patient satisfaction can be affected by nearly any aspect of the hospital experience, surveys are done randomly to gain insight on the patients overall treatment at the facility. Negative feedback can cause assumptions about treatment and quality by the HCO as well as decrease in incoming patients.

The second concept is the patient satisfaction of the services that are provided at different medical facilitates. Some indicators for patient satisfaction are the number of patients that took patient satisfaction surveys and the number of comments from patients that wanted to see changes. More variables of

Health care organizations should work on putting more emphasis on patient experience and satisfaction, such as giving evaluations when giving care. When it comes to patient satisfication the healthcare system should put their sole focus on making sure patient were well taken care of during their visit. Whether if the patient was satisfied or not with their experience. Patient experience/satisfaction in a hospital should always be a number one priority and getting the person back at 100%. Hospitals are always looking for ways to improve several different things such as technology, health in populations, reducing cost, maintaince, etc. But they fail to focus on the quality care, Avoidable harm is a worthy goal that all health care system should benefit

Throughout the United States, patient satisfaction has become increasingly significant in the quality of healthcare that is delivered to patients (Bleich, Özaltin, & Murray, 2009). The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is one national survey that has become more widely used in hospitals that measures patients’ perspectives of hospital care today (CMS, 2015). There are two

Patient satisfaction is a driving force in today’s health care system. Incorporating the patient in their care will help with the patients healing process as well as encouraging the patient to be more compliant with their prescribed care. Bedside reporting is a practice that some organizations have incorporated in their standards of care. The patients care does not stop when the nurse’s shift ends. Therefore, it is important for the patient’s information to be conveyed accurately to the oncoming nurse. Conducting shift reports at the bedside allows the oncoming nurse to both visualize and interact with the patient much sooner than if the nurse had received report in another manner. Furthermore, bedside reporting allows the patient to interact with both nurses; and allows them to see that their care is being properly managed. This type of reporting also allows the oncoming nurse to ask questions, as other methods of shift reporting limits the oncoming nurse from interacting and asking questions of the off going nurse. Patient satisfaction as well as accurate transfer of information and patient safety is a crucial part in providing quality patient care.

The need to improve quality in health care is increasing and a major component of quality health care is patient satisfaction. Patient satisfaction is critical to how well a patient does and research has identified a clear link between patient outcomes and patient satisfaction scores. Patient satisfaction can be an indicator of provider performance and an important dimension of value-based health care under the Affordable Care Act.

Surveys are often used to evaluate systems within health care entities. Such objective data is often used by leadership within an organization to evaluate the effectiveness of organizational systems and processes. Suppose there was a recent decline in patient satisfaction, employee satisfaction, and culture of safety surveys. As an innovative healthcare leader, how would you approach addressing this recent data?

In years past, the hospital experience has been a big issue when it comes to the quality of healthcare. Most hospitals that don’t meet national standards included lengthy stays, several misjudgments and holes in prevention control. In general they have lacked patient respect, according to medical historians and health care professionals. However, these issues have improved substantially over the years. Because of cultural shifts, policy adjustments, healthcare prices, and technological advances, hospitals have moved toward a more patient based approach that emphasizes the importance of prioritizing prevention in all cases. Patient satisfaction is now a priority in healthcare nationally.

The quality of care remains an important element of the care process. Although major improvements have been made within the healthcare, the delivery of quality care has remained questionable. Patients are the source of the important insights on the quality of care, which forms the basis for effective improvement. In addition, the experience of the patients is the basis for understanding the quality of care. Health care can be argued to meet the quality of care standards if the experiences of the patients are positive. Given the important role that patients’ experience is high, other aspects of the care process can be said to be positive (Beattie, Murphy, Atherton & Lauder, 2015). The experience is the view of the patients about the quality of care. The views have an important role to play and should be taken into consideration in the hospital improvement plans. Valid and reliable information on patients’ experience is useful in care improvement plans.

Hollan, J. (2010). Communication key to patient satisfaction scores. Hospital Case Management, 18(11), 164-166. Retrieved from http://www.library.ohiou.edu.proxy.library.ohiou.edu/cgi-bin/redir_allcampuses.pl?http://search.ebscohost.com