Literature Review Related Literature On Customer Satisfaction

Through a written Profile of Lacy Elementary School, Special Situations Analysis of the School Cafeteria I was able to analyze their current situation. Through my observations, I will explain issues and factors of student, teacher/staff, and environmental characteristics. Continuing, I will assess the current incentives and consequences, along with the

High school food options raise problems for students. School lunches may not be the cheapest option for the students or the district. According to "Duluth high school principals want to stick with open campuses," Duluth’s principal, Tonya Sconiers, opposes a closed campus because of the financial burden. This program change would cost the school approximately $239,000 to supply what would be needed for the new food policy. In addition, the lunches provided by the school lack quality. Students report the food as bland, and portion size is not enough to fuel for the entire school day. Numerous students involved in after-school activities cannot perform their best without a sufficient amount food in their stomachs. The food should provide energy for the students throughout the day. For low-income students, this lunch might be the only reliable daily meal.

ways that school lunches can be improved, but the most effective ideas are by improving the

In addition to Balko's claims, Carol Ann Marples and Diana-Marie Spillman conducted a survey for high school students. Due to the lack of participation, the students were asked what their attitude were toward school lunches. The article states, "The quality and variety of foods offered were significant factors affecting the students' decision to participate" (Marples and Spillman). Marples and Spillman's point is that the students are less likely to purchase low-quality foods. Another constraining factor is the variety of foods the school's cafeteria provides. These factors conclude that our spending to "manipulating the array of food options" (467) is unnecessary since students are choosing to not participate.

Nutrition plays an important role in the school environment. Unfortunately, proper nutrition has made its way in to the lunch room, yet has not had the impact that was originally projected. In the video, “Uproar Over School Lunches”, children’s protest to the lunch menu leads to a huge waste concern (ABC News, 2012). The video states that schools have reported a 50% increase in lunch waste (ABC News, 2012). This is huge! It begs to question, if the food is not being consumed, how effective is the nutrisous menu?

Attempting to urge student involvement and the rising costs of providing meals is a constant issue with the companies which provides meals for the schools. In the meantime, the issue remains how to increase the nutritional values of the food provided and assisting the companies that provide the food to do so and to maintain a stable program and its honesty, especially in making sure that children who are not eligible do not receive these reduced cost or free meals (Ralston, Newman, Clauson, Guthrie, & Buzby, 2008, p. iii).

The harsh stereotypes of cafeteria food and negative connotations of assumedly horrible lunch ladies are as old and traditional as the American school system itself. Interestingly, the concept of the school lunch is one that has been revolutionized over and over to fit the needs of American youth. The overarching program that oversees and occasionally refurbishes the American schooltime meal is the National School Lunch Program, put on through the United States Department of Agriculture. In 2012 this program provided over 30 million children meals that were nutritionally sensible as well as fiscally responsible (United States Department of Agriculture, 2013), frequently offering these meals at reduced or no cost to children otherwise unable to afford them. In addition to keeping costs low to accommodate low-income students, the National School Lunch program has found that it must also balance an increase in highly-nutritious foods to battle childhood obesity, with the task of appeasing the increasingly picky eaters that comprise American youth. It is within the realm of trying to strike this precarious and delicate balance that the National School Lunch Program has created the problem of children refusing the nutrients they are being provided, therefore wasting insurmountable amounts of food and learning incredibly unhealthy nutritional habits along the way.

Background: The group project focused on evaluating whether the environment in school lunchrooms employed environmental change strategies that encouraged healthy eating. These strategies involved using behavioral economics to improve meal selection. Group project evaluations would use surveys, focus groups and observation to evaluate the presence of Ravenswood City School District School lunchrooms strategies used for food labelling, nutrition education, portion sizing, taste expectations, smart pricing, suggestive selling, visibility, the presence of competing foods, positive communication by cafeteria

Meals at school make up a large portion of a child’s dietary intake, anywhere from one third to one half of their calorie intake happens at school according to Schanzenbach. Changes in school lunch have indeed changed over the years, but to what degree has it affected childrens health? In a study conducted by Schazenbach,

Lunch is one of the most anticipated thirty minutes of most students day. They get to converse with their friends and finish neglected homework, but what the students look forward to is the food they get to eat. In special classes(Health, Nutrition) we learn about healthy eating and dieting; unless you pack your own lunch, we must suffer and endure the unhealthy and sometimes disgusting school lunches. Schools should improve the nutritional value in our foods for many reasons; mainly for the fact that childhood obesity is a rising problem in the U.S.

School lunches provide kids with nutrition and protein for their bodies to give them energy throughout the day. Guidelines must be met for nutrition and taste when schools participate. “ Guidelines

The improved nutritional standards of public school lunches benefit one’s individual health by providing them with the necessary nutrients to human

There is much controversy over school lunches at PCEP, our sample of the students was almost divided on the issue. In a survey of 80 students attending PCEP lasting from Monday to Thursday, we found 35 Students (44%) bought school lunches. On the other end, 42 students brought lunch (52%). We also found 1 person (1%) did not eat lunch and 2 (3%) said they only eat lunch sometimes. Overall, the majority of student brought lunch.

Many students like going off campus because the school food is not very appetizing many students have complained about the food. One of the main reasons why students complain is because some students receive food that has gone bad. My experience with this is one time during lunch I got my plate of food and they had

Customer satisfaction and service quality are the two important components that direct anyone’s attention in every concept related to marketing, services, etc. (Spreng and Mackoy, 2006). In today’s competitive era, the success lies in