Literature Review: Technology's Effect On Hotels And Restaurants

Food is a basic need for everyone. Although many people prefer eating at home, many others will look for new places to dine in for a change. It is usually hard to find a table in famous restaurants unless you have a previous reservation. Famous restaurants owners enjoy a deluxe existence by having a better chance to meet important customers. The success of a restaurant depends on providing quality food and friendly atmosphere. Once customers like a certain restaurant they will usually revisit. Customers’ satisfaction is also an important element of success. Therefore, responding to customers’ needs could lead to outstanding results. Consequently, an efficient managerial approach could help a restaurant to provide both the high quality of food

But a CRM system isn't just a list of contacts. It contains customers' details and history of their transactions with an organization, along with information about those customers' place or status in the sales process (Scott, 2014). CRM application helps a business to maintain the correct information of customers in order to manage the relationship with customers and update customers’ needs. Moreover it helps a business to achieve an insight into the behavior of their customers and adapt their business to make sure that customers are served in the best

Firstly, the main entrance to the restaurant is hidden in a back ally, first time customers are most likely to enter the restaurant through their bar. Secondly, we felt that the staffs are not well trained in terms of up selling and providing professional service. Furthermore, Chimney’s Steakhouse is still using traditional and old fashioned catering services to the consumers. It has been an increasing trend that restaurants and bistros are using hi-tech equipment such as iPad to take their customers’ orders. By using this hi-tech equipment, they are able to increase production due to efficiency.

CRM systems consist of history purchase and information of customers. It can help track customer more easily. It can reduce the process time and increase productivity.It will resist the activities of competitors attempting to attract customers’ patronage. Customers will loyal and would not switch

More and more people like to eat outside in a restaurant. Restaurant services can help people establish the satisfaction of ingredients, provide considerate services, and save customers’ time. The restaurant industry occupies an important place in the service industry, and because the demand of customers is increasing, the demand on the level of service is becoming greater. The stages of the industry’s life cycle are typically separated into three stages: beginning, maturity, and recession. The restaurant industry is clearly in the maturity stage. For now, people usually can find what they want by using some Apps, and find the restaurants near them. It is convenient for people to eat in a restaurant. The trend of restaurant will be continued in next five years. The charts(4) below showed the restaurant industry sales have been increasing since 1970, and the restaurant sales was $709.2 billion dollars, the sales of restaurant industry included commercial restaurant services, eating places, bars and taverns, managed services, lodging places and retail, vending, recreation, mobile. Commercial restaurant services occupied the most sales from restaurant industry. The major emerging trend in restaurant industry is the way we manage restaurant, more and more technological products were used in restaurant, we use tablet to order food. Restaurant were using advanced technique to have a better dining experience, like the

The way we used to service our customers was creating far too many mistakes and frustration. We intend to bring harmony back to our restaurants by allowing the customers to input their own orders into our new system. By placing the responsibility in the customer’s hands, our employees will be able to focus more on the preparation of the food. This will alleviate many of the errors currently being made which in turn will bring down the stress level within the work environment. We are preparing for there to be a learning curve and possibly some confusion. A training program is already being created. This program will allow our employees to ease into the new system without a huge transitional period.

The restaurant industry is highly competitive with respect to price, value and promotions, service, locations, and food quality. Consumers are highly focused on value and

In this paper I will attempt to explain the strengths and weaknesses of a restaurant. I also will attempt to show one way how they can utilize their strengths and minimize their weaknesses To be competitive. I will further explain how their ability to have Stylish Restaurants with Ever Changing Decor, their online and call in orders, Online and Phone reservations, Premium Cocktails, Ruby Tue Go, Full Service Catering, and Extensive Menu Variety give them a competitive edge in their market. With their online and call ahead service called Ruby Tue GO it gives you the ability to order your food before you lunch hour and stop by to pick it up saving yourself a considerable amount of valuable time. With being able to call ahead or go

LiveTable is a service-based mobile application that gives real time wait results, the ability to add a name to the wait list, the option to reserve a table, and many more options for application downloaders and restaurants. There are many mobile applications out there that offer similar options, demonstrating how profitable the mobile application industry in this specific category can be. There will continue to be innovative ideas with increased use of smartphones and mobile applications as technology and equipment become more advanced. A full understanding of the profit potential of LiveTable in the mobile application world the industry can be developed by analyzing trends in mobile connectivity, application downloads, mobile application revenue and the use of technology in the restaurant business trends. The analyses on all these trends that give a wide overview of the profits to be made are demonstrated below.

The regression problem involves the dependent variable customers’ satisfaction, a quantitative independent variable average meal price and a qualitative variable type of restaurants with two levers (Italian and seafood/steakhouse). These variables are defined as follows;

The study of this case study is understand operation of food ordering for M.Shalma Beevi restaurant and then provide the recommendation for food ordering system via technology. Generally, a web-based online food ordering system aims to solve restaurant problems with Information Technology. One of the driving forces behind the innovation of such a system is the attempt to attract more customers, while improving customer satisfaction. The web-based online food ordering system is created to aid the restaurant owner to maximize customer satisfaction and attract more customers. Moreover, the system also reduces the workload of the restaurant at the end, as the entire process of taking orders is automated. Apart from that, by introducing the website

Single location full service restaurants generated over $175 billion dollars in annual revenues as of June 2015 according to IBISWorld reports. And as the economy continues to improve, consumer spending will also increase in this industry segment, which is expected to grow over the next 5 years by 3.2%. The major key to restaurant successes of course is the ability to meet the consumer’s preference in dining

Nowadays the technologies play a very important part in our lives. For Sushi King, they are using the conveyor system to show the quality and hygienic sushi. (sushi king, 2011) Some restaurants provide online table reservations, online orders, phone orders using new payment methods through the latest technology. This will increase the efficiency and organization of the restaurant. Besides that, some other fast food outlets using “tablet” to do the orders which Sushi King’s outlet does not have. This can be accomplished through connecting the restaurant’s website to some form of online reservation system. After that, the host will use the tablet to check out on the scheduled client. This allows the restaurant to maintain their computerized management system. This is the method they used to ensure that their business is efficient and successful. Meanwhile, some outlets are still using waiter to take order from the customers. This method has a low efficiency compare to machines. Therefore, some of them may face the failure of business in the end. (Vardy,

The paper presents an analysis of the different factors influencing the restaurant industry and how these factors increase or decrease the demand for such services. The hypothesis that will be examined is that the performance of restaurants is mostly based on the type of food chosen by customers when they decide to go out for dinner, lunch, breakfast, or simply for a snack. What type of food refers mainly the nationality or concept of the food, (traditional American, Italian, Indian, Latin, or from any other type of culture). This factor is important because when customers go out to for dinner; they decide what to eat before deciding where to eat. That is why this factor is considerably important according to the hypothesis.

When opening a new restaurant it is important to consider technology options that will offer competitive advantage, enhance profit, and work efficiently for the establishment. Three systems that are generally purchased for restaurant use are inventory systems, point of sales systems, and reservation management systems. All of these systems should be researched and compared on their functionality so the most suitable technologies can be implemented into the daily activities of the restaurant.