Logistics Dell

2172 WordsMar 22, 20129 Pages
Our Dell Global Fulfillment and Logistics (GF&L) organization aims to develop and sustain a global transportation and logistics network that uses the most efficient and effective means for us and our transportation providers to distribute our products to our customers. Our job is to get the right product, to the right place, at the right time. Furthermore, our Dell Logistics teams must do this at the right cost. We continue to optimize transportation costs while improving quality and striving to exceed the service expectations of our customers. In fiscal year 2011, many dynamic changes within the Dell fulfillment model challenged our teams. As a result, there were and will continue to be refinements to our transportation and logistics…show more content…
In Asia-Pacific/Japan (APJ), the optimal mode of transport is ocean shipment to countries such as Japan, Australia and New Zealand. In the Americas, certain aspects of our business dictate that we ship notebooks from Asia to the United States. In the past, we relied primarily on air service. However, last year we enjoyed improvements in our supply chain by shipping more freight from Asia to the U.S. via ocean carriers. Furthermore, we have also implemented the use of rail transport from ocean terminals to Dell fulfillment centers within the United States. This process has also become a standard practice to deliver notebooks to customers in Latin America and EMEA. To provide world-class logistics support for Dell and our customers, our logistics teams must also leverage the best transportation and logistics providers available in the industry. During the past year, we made changes to the relationships we had with some of our carrier partners, which again required significant adjustments to networks and processes, as well as great attention to detail. As volumes shifted from one carrier to another, we ensured that there were no disruptions in customer service (such as delays in delivery times or an increase in the number of incidents with missing, wrong or damaged products) that would have negatively affected our customers ' purchase and delivery experience. Dell 's Logistics Teams Green
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