Mike’s Wrecker Service LOGISTICS MANAGEMENT CAPSTONE PROJECT Florida Institute of Technology, MGT 5903 Dr. Michael Essary TEAM 4: Danielle Prude, David Benson, Senora Bradford CLIENT ORGANIZATION: Mike’s Wrecker Service Table of Contents 1 Abstract 2 2 Background 2 3 Mike’s Wrecker Service 3 3.1 The Problem Statement 3 4 Data Collection/Methodology 3 4.1 Interview 9 4.2 Industry Technology 11 5 Importance of Risk Analysis 14 5.1 Risk Identification 15 5.2 Impact of Risks 18 5.3 Risk Mitigation 19 6 Proposed Processes 20 6.1 Beacon Towing Software System 19 6.2 Pre-positioned Trucks 25 7 Solution 28 References 29 1 Abstract Mike Sadle is the owner of Mike’s Wrecker Service in Huntsville, Alabama. Mike has been providing tow services in the Huntsville and the surrounding areas for the past 20 plus years. During that span, Mike has experienced firsthand the growth and evolution of the towing industry. The purpose of this project was to help Mike identify an area in his business where a significant contribution could be made to increase the overall success of the company. The goal was to present Mike’s Wrecker Service with a telematics solution that will not only bring added value to the company but also provide a significant competitive advantage. 2 Background Using the knowledge we have learned about logistics management and the parameters of the project, Team 4 determined that a wrecker service was the right choice for our project. We
Mike Sadle is the owner of Mike’s Wrecker Service in Huntsville Alabama. Mike has been providing tow services in the Huntsville and the surrounding areas for the past 20 plus years. During that span, Mike has experienced firsthand the growth and evolution of the towing industry. The purpose of this project was to help Mike identify an area in his business where a significant contribution could be made to increase the overall success of the company. The goal was to present Mike’s Wrecker Service with a telematics solution that will not only bring added value to the company but also provide a significant competitive advantage.
Huffman Trucking has offices paired with plants in four states: California, Missouri, New Jersey, and Ohio. Huffman has grown both organically and through acquisition. The tremendous growth experienced by the company has also shined the light on some growing pains. Each of the four locations have independently managed networks including telephony which has resulted in disconnected systems that require independent investment for upgrades, support, and maintenance and lacks the ability to leverage investments across the organization. The end result includes multiple proprietary telephony platforms and gateways that leave the organization unable to reduce overhead cost in this area. There is some good
Recognized as one of the leading computer manufacturers, Dell uses an astonishing supply chain through pull-to-order procurement and just-in-time inventory management. Their strategy is highly efficient and drives costs to a minimum while allowing for minimal lead times and production times of under 4 hours for each order as their suppliers maintain levels of inventory based on forecasts within Dell warehouses near Dell assembly
The first year of 1-800-JUNK-Van’s existence saw success due to the virtual business model that Marcus Kingo implemented. However, with the rapid growth of the business and future plans, Kingo needs to address some serious operational issues going forward. To do this, he must thoroughly analyze his current processes and determine both the current and future needs of the business. Once this is complete, Kingo can be better prepared to choose the most appropriate information technology solution that will provide the greatest value to 1-800-JUNK-Van.
In order for IKEA to achieve design and sustainability objectives, they follow and balance four dimensions of design. The four different dimensions followed are form, function, quality, sustainability, and low price (Rafiq Elmansy, 2014). IKEA has already made changes by using cotton and water from sources that can be renewed. IKEA did this while posting strong sales figures. In 2014, its sales increased 5.9 percent from 2013 to $32.1 billion (Pantsios, 2015).
The key to a successful project is planning the use of resources and time throughout the project. People are the most valuable and costly resource of most organizations. In order to maximize productivity, utilization and realization, it’s critical to assign the right people to the right project teams (LMR Solutions, 2008). Software solutions and Infrastructures are architected, developed, engineered and supported by employees who have the time, energy, skills and interest to make the specific initiative successful. However, Huffman Trucking has limited access to a number of these resources. Furthermore, these types of resources are often in short supply compared to the demand for new software solutions and infrastructures.
Beacon Software’s Dispatch Anywhere is the most advanced and comprehensive towing software ever developed. It is the ideal towing software for managing the modern professional towing company. It also is the only true ASP towing management software on the market today, which gives the performance of a local enterprise towing software, but the reliability and accessibility of an ASP (Smith, 2012). Professional tow operators no longer need to have expensive networks and pay professional administrators to maintain their local towing management system. With Beacon Software’s Dispatch Anywhere towing software, a wrecker operator needs only Internet connection and a PC to access his towing software from anywhere in the world (Smith, 2012). Dispatch
In addition, I would design a strategic transportation plan that coordinates inbound and outbound shipments to reduce transportation costs and improve service levels. The warehouse will be designed
* Time, energy, and effort used to move finish products to another warehouse to verify and prepped order for shipment.
Selecting an exceptional freight company for your specialized freight needs is an important business decision. After all, freight companies can be considered the backbone for any company that relies on logistics for its functioning.
In my role as assistant-procurement logistics, I involved a part of the bidding committee, which I have to assess the bidding document, verify and participating in decision to choose vendors, in accordance with the requirements and specifications have been defined by the user by firm and fair practice. As my role as Senior Office Manager, I have to handling a problems on large seedlings procurement issue (more than $100,000) conducted by Implementing Partners and funded by us. some of which are not in accordance with specifications. I have to make a decision based on operational aspects and sustainability of the program. to solve this problem, I have collect informations from Program Staff User, and the implementing partner.
Study Question #4. Compare and contrast the customer service, customer satisfaction, and customer success philosophies of supply chain management.
This report will analyze the Supply Chain and Logistics Industry in the United Arab Emirates during the last five years. The tools and techniques used for this analysis shall be PESTEL and PORTER’S 5 forces. Further this report shall discuss about the Industry type based on the competition existing in the market and its current phase in the Industry cycle.
During last two decades, the importance of logistics has been noticed around the world. In global markets, the effects and further developments of logistics and supply chain management for corporate success has increased significantly that result in a large amount of companies have taken actual benefits in logistics, such as reducing costs, enhancing customers ' satisfaction and increasing sales. However, some people are confused with the relationship between logistics and supply chain management. Therefore, this essay will argue that logistics management and supply chain management are not exactly the same in operations because of the scope where utilized and some specific activities are similar, but some are different. In the end, this essay will also talk about the reasons for logistics management is an important strategy to manufacturing or service companies.
India 's gems and jewellery industry had a market size of Rs 251,000 crore (US$ 40.58 billion) in 2013, and is expected to reach Rs 500,000-530,000 crore (US$ 81.61-86.51 billion) by 2018, according to the FICCI-AT Kearney study 'All that glitters is Gold: India Jewellery Review 2013 '.