Logistics and Customer Service

4. Logistics is a critical part of a supply chain that is an integration of the logistics systems in all the organizations

First, we will take a look at their primary activities, these are inbound logistics, operations, outbound logistics, marketing and sales, and service.

Logistics is planning and executing of the movement and support of forces. When examining logistics I have to draw from my most

5. Give an example of why it is important for different firms in the supply chain to coordinate logistics activities.

Bill Lentsch, Delta’s S.V.P.–Airport Customer Service and Cargo Operations, said. “We appreciate the hard work of our employees and think the SkySpa will add real value to the airport work environment” (as cited in Thomas, 2015, para 8).

The five primary activities are: inbound logistics, operations, outbound logistics, marketing and sales, and service. The four support activities are: procurement, technology development, human resource management, and infrastructure.

A common way of decreasing the amount of inventory a business holds on a daily basis is implementing a just-in-time inventory process. A Just-In-Time inventory system means that the business gets the materials for a product, as they are demanded. “The electronic data

It emphasizes on differentiation of logistics operations, effectiveness and efficiency. Fugate analyzed the relationship between organizational performance and logistics performance and concluded that logistics performance is not only multidimensional but also a function of resources used in logistics in relation to outlined outcomes and objectives against other players’ in the industry or competitors. The authors concluded that the better the joint quality of planning, human resources logistics and customer feedback and satisfaction, the lower the levels of redundancy, waste, and inefficiency (Fugate, et al 2010.p8-22).

d. a price that includes both the cost of the product plus transportation to the buyer

SCM can be divided into three main groups: purchase, manufacture, and transport (Thomas et al., 1996). The focus is on transportation. There are different modes of transportation. These modes of transportation fall under three basic types and they are: land (road, rail and pipelines), water (shipping) and air. Transportation plays a connective role among the several steps that result in the conversion of resources into useful goods for the ultimate consumer. It is the planning of all these functions and sub-functions into a system of goods movement in order to minimize cost and maximize service to the customers that constitutes the concept of business logistics. The system, once it’s put in place, must be effectively managed (Fair & Williams, 1981). What are the advantages and disadvantages of these modes of transportation in logistics?

Within the value chain there are two kind of activity, first one is Primary activity as they are directly related to the product or services that a firm produces to the customers and the other one is secondary activity, these are related to the activities that are within the company infrastructure that assist in the company’s primary activity.

1. How can Design for logistic concepts be used to control logistic cost and make the supply chain more efficient?

All of the following are key components of the definition of supply chain management, EXCEPT:

The transportation and logistics industry is one of the key components of modern life. It provides the framework through which every raw material and finished consumer good is moved through the supply chain into the hands of consumers. This industry is generally taken for granted by consumers. When consumers do think about the industry it is thought of in terms of unchanging and stagnate transportation modes. This vision of the industry is not an accurate reflection of the reality of modern transportation industry. During the last several decades the technological innovations that have changed the face of modern life, have also had far reaching effects on the transportation industry. The pressures driving innovation in the industry

“Logistics management is that part of the Supply Chain Management process that plans, implements, and controls the efficient, effective forward and reverses flow and storage of goods, services, and related information between the point of origin and the point of consumption in order to meet customers’ requirements.” (cscmp.org).