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Long Report Case Example

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MGMT2100 Individual Assignment – Long Report

Overview
John Henry, the Internal HRD Consultant of GSP Bank has hired you to help him improve the quality of communication in his branch. As a business communications consultant, you are required to prepare a report assessing the current state of communication in the organization and give John specific recommendations to address any issues you might identify in your analysis.
In preparing the report, you are required to analyze the attached case along with the results of an employee survey that was conducted recently. You will also need to conduct a literature review on the key concepts identified in the case and surveys. The recommendations you give should be clearly justified and flow …show more content…

John was conscious that all eyes were on him. ‘We don’t need to go into that!’ the assistant director replied.

Staff Attitude Survey Results

The results of the most recent staff attitude survey of junior employees and section managers are given below. There are 60 junior employees and 10 section managers, all of whom completed the survey. The surveys were conducted by the human resource department and the employees were given the opportunity to complete and return the surveys anonymously.
The surveys asked the respondents to provide a rating for each question using the scale below:
1) Completely Disagree 2) Mostly Disagree
3) Neither Agree or Disagree 4) Mostly Agree
5) Completely Agree
The results for each question are as follows:
Junior Employees’ Survey
1) I am satisfied with my job in this organization.
1) = 15
2) = 20
3) = 10
4) = 10
5) = 5

2) I feel committed to this organization.
1) = 12
2) = 10
3) = 24
4) = 10
5) = 4

3) I intend on leaving this organization in the near future.
1) = 5
2) = 20
3) = 20
4) = 10
5) = 5

4) I find my work meaningful.
1) = 15
2) = 25
3) = 10
4) = 5
5) = 5

5) I have confidence in the senior management team.
1) = 20
2) = 30
3) = 10
4) = 0
5) = 0

6) I feel comfortable voicing my concerns to senior managers.
1) = 15
2) = 25
3) = 10
4) = 10
5) = 0

7) I feel stressed at work.
1) = 0
2) = 10
3) = 10
4) = 25
5) = 15

8) I feel motivated to do my best in completing work tasks.
1) = 10
2) = 20
3) = 15
4) = 10

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