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Lowe's Case Study

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Lowe’s also has a service called Lowebot. This innovative robotic device has been sent out to stores in California. “For nearly two years, we’ve studied how robots in our San Jose Orchard Supply Hardware store can help customers more effectively navigate the store to find products and assist employees with inventory scanning,” said Kyle Nel, executive director of Lowe’s Innovation Labs (Product). Lowebot can assist a customer looking for specific products as well as show them where they are. The device can also scan for prices, and answer less complicated questions, therefore leaving more time for employees to offer project expertise and personalized service. This device is being tested in California and has been a great hit so far. The ever-growing…show more content…
Home Depot, Sears, Lumber Liquidators, Menard, Harbor Freight just to name a few. However, Home Depot is probably the biggest rivalry for Lowe’s. Home Depot sells wood, tools, home accessories, and even every day household supplies. Likewise, most people would go to Home Depot for wood and things for their home. Next in the competition retail chain is Sears. Sears sells similar merchandise to that of Lowe’s. especially when it comes to appliances for the home. They have appliances, tools, things for the house, even lawn mowers. Yet another competitor, but further down the line, is Harbor Freight. Harbor Freight sells tools, lawn mowers, and generators like Lowe’s. However, Harbor freight seems to have lower pricing.
Lowe’s gives 5% off everything in store, or 6 months special financing when customers use their Lowe’s Consumer Credit Card. Lowe’s also has special weekly offers on various products throughout the store. “We’re focused on evolving our business to further drive trust and loyalty by empowering customers throughout their project journey. Our customers take great pride in their homes and we are equally proud to be the first stop for their home improvement projects,” commented Robert A. Niblock, Lowe’s chairman, president and
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