Luxury Hotel Case Study

In Bangkok, Thailand, a group of financial investors invested in a hotel called The Regency Grand Hotel. This hotel is the most cherished hotel in town, where the employees and guests enjoy spending time at this five-star hotel. This place hosts approximate 700 employees that give fantastic benefits, year-end bonuses and ensures job security.

In the year 2000, The Ritz-Carlton Hotel Company paired with luxury real estate developer Millennium Partners to build a $225 million hospitality complex in the heart of Washington DC. This 300-room hotel was set to be the first out of a six-hotel deal between these two companies. The structure of the deal was that Millennium Partners would be the owners of the properties and The Ritz-Carlton would manage them.

Although Marriott has built its reputation on creating high quality consistent customer service and high-quality hotels ensuring their guests had the same experience at their hotels anywhere in the world. However,

The nature of the organization that I had interviewed is hospitality industry. The hotel started its operation in July 1990. The mission of the hotel is excellence in service. The hotel hopes to achieve certain objectives and goal which is courteous to the guests, productivity of the staff, staff welfare and provide guests with excellent service.

Amenities, location, packages, rates, special offers - just a few of the many factors that are considered when choosing the functions of a hotel. I was very curious to see how different types of hotels differ in what they offer, how they offer it, and where they offer it. These services are extremely significant because they are what define a hotel. They define what type of guests they are targeting, what type of hotel they want to be perceived as, and what level of service they want to deliver to their guests. The impression of the hotel left on the guest is essential for the success of the hotel. The idea of adding amenities to keep up with competition or getting creative with services offered is not new. The Journal of Retail & Leisure

As a student, technology is an excellent source of information. This research gives us knowledge about the advantages and disadvantages of technology in hospitality management, this helps me in my other subjects especially I’m a student of Hospitality Management course. I learned from my research that technology doesn’t always have positive effect but it also have it’s negative effects, technology is suitable for hospitality management because it is the easiest way to socialize through internet. I think this will further enhance the hospitality management few years from now.

The following report was derived from the primary use of secondary sources, in addition to telephone contact with hotel representatives. Secondary sources included research from the Internet, industry books, company marketing communications, trade and general business newspapers and magazines, among others. Through all the sources, relevant data and information was extracted into the report's appendices. After individual analysis and group discussion, the following report was devised. The mandate of this report is to provide a macro examination of the luxury hotel industry and specifically the future outlook of Four Seasons Hotel and Resorts, Inc.

The World Luxury Hotel Awards is positioned as the pinnacle of achievement for luxury hotels worldwide, setting the benchmark for world-class facilities and unsurpassed service standards. Voted by hotel guests, travel agents and tour operators, award winners are recognized as hotels that have exceeded beyond the normal call of duty. Meanwhile, Director of the World Luxury Hotel Awards said, “Our belief is that service excellence is the most critical factor in a hotel’s measure as a luxury hotel and winning a World Luxury Hotel Award would enhance performance levels if industry peers can be judged against other major players in the field. We can always be inspired to greater levels of excellence, meaning, exceeding customer’s expectations and paying attention to detail”.(Marinique de Wet, 2013).

For my case study I have chosen Fairmont, Le Montreux Palace Hotel situated in the heart of Montreux, Switzerland – to undertake a depth research of the quality approaches towards the customer, as well, their strengths and their weaknesses in guest satisfaction. We will analyze their current quality approaches, identify the strengths and weaknesses of each quality management approach, analyze a type of quality control management and lastly understand the level of the international environment Le Monteux Palace is exposed to.

RIU Hotels & Resorts remains the firm favorite for hundreds of travelers who select them year after year for their vacation.

The project committed each hotel to a 5-10-year partnership with a chosen beneficiary working on children’s health or education programmes. It is a school, health center or orphanage; the entity must require resources that the hotel can very ably deliver on. These include infrastructure support, fundraising, life skills training and even hotel apprenticeships.

Planning to visit Yogyakarta this time around but having a hard time choosing the best hotel to stay in? We would like to recommend Royal Ambarrukmo, one the best five-star hotels in town that does not only provide high standard facilities and services but it is also featuring things that can not be found in other hotels in Yogyakarta. Read on and find out what kind of treat you’ll get in this hotel.

This report, based on the marketing concept in the operational context is going to focus on the marketing and business activities of one of the famous hotel and tourist companies of England, Hilton Hotels. It is one of the fastest growing and largest hospitality and hotel service providing companies of the world for nearly 100 years. The vision of this company is to fill the world with completely new and modified functionalities of hospitality. The values of this company are explained itself within the title of company – HILTON. As per Bowie & Buttle (2013), it provides the services over 91 countries and territories around the world. The aim of this report is to identify the business environment of the company having an impact on the operations

Delhi is one of India’s most popular travel destinations for a good reason. There is much to see and experience in the city with world class hotels and some of India’s most famous festival celebrations. Even for a seasoned traveller, any trip to Delhi should still be preceded with some knowledge of the city to avoid overwhelm or an unpleasant experience for a first time visitor. Here are some things to think about:

special attention should be given to maintain quality in the case of the Hotel and