M3.45 Managing and Developing Relationships in the Workplace & M3.47 Delivering Services in the Workplace

In this assignment I am going to produce report which identifying the expectation of client for my chosen organisation which Tesco and I will link the expectation of client to the organisation and the method they use to provide the Services and meeting the needs and expectation of the customers.

Stakeholders have a significant influence on the aims of an organisation. They are the people who are affected by or interested in the business. In some organisations the shareholders are stakeholders, and at times have some of the decision power. In trade organisations, customers are also considered stakeholders; therefore their needs are part of the organisation’s overall objectives.

To truly understand the consumer’s needs one must listen to what the consumer wants and desires, it takes very little effort on the part of Company Q to understand the needs of its consumers. The effort we make can be the difference between a store’s success and a store going bankrupt. Insuring that Company Q's stores standout amongst its competitors in the marketplace will help give Company Q a competitive edge.

It is vital that every organization is able to accurately identify their stakeholders, whether it is a for profit or a non-profit organization. One of the most important reasons for identifying and understanding stakeholders is that it allows the organization to recruit them as part of their efforts and learn firsthand on their needs and requirements (Rabinowitz, 2014). We live in an uncertain world where

As a Learning and Development Practitioner, I am fully aware of the importance all customers have in any organisation and I need to meet their needs and deliver the promised level of service at all times.

In larger organisations where there is a number of staff to effectively deliver a service or product such as a hospital, you would find internal and external customers. For instance the IT department in a hospital would have many internal customers, as they help and support all departments to have consistently up to date, correct systems needed to help patients get their needs meet. Some of the external customers for a hospital would be; the patent that are in need of medical help, the patents family and friends, the

Markets consist of buyers that differ in their needs, wants, resources, locations, buying attitudes and buying practices. To reach customer insight, it is important to understand the needs of different segments and to communicate pertinently to them (Brown L, Brown C, Gallagher SM, 2008).

In determining who the customer is there is a lot of additional work that I needs to be determined before making this assumption. In my present role I currently handle four different segments of the business therefore there are different primary customers. A primary customer to the outdoor handheld GPS world would be anyone wants to explorer the outdoors while having a situational awareness. A secondary customer would be multiple layers of the business and consumer base. This would include customers, managements, investors, engineers, marketing professionals and executives. Another segment of the business that I work with is the dog tracking and training individual. The primary customer in this segment if quite different in comparison to the outdoor GPS handheld segment. The primary customer for the dog business would be an individual that is interested in combining electronics and training equipment to better train and track a dog’s behavior.

Here I go again – driving around this hospital parking garage to look for a parking space. It appears that no matter how early I arrive; I must deal with searching for a parking space. Furthermore, I now realize it is virtually impossible to find parking space near the hospital building entrance. So, I proceed to the top floor of the garage; hopefully, I will find a parking space near the hospital entrance door.

„We seek to be Earth ́s most customer-centric company for three primary customer sets: consumer customers, seller customers and developer customers.”

Problems to be solved. Due to neighborhood declarations of covenants and municipality parking restrictions, owners of recreational vehicles and travel trailers require an alternate location to store their vehicles. Furthermore, the cost associated with such a luxury recreational item, makes secure storage a primary concern.

Employee’s satisfaction is one of the ways companies remain competitive and people are company’s greatest asset. With the changing of the seasons, the days are shorter and the temperatures are near freezing, the long walk to and from the garage is a big inconvenience. We believe giving employees freedom of choice concerning where they would be able to park would increase safety as well as job satisfaction.

Our company tackles the perennial parking problem because apart from personal convenience, it has huge economic and environmental consequences. It is estimated that to find a parking spot, people drive extra 12 million miles in US alone. In some large businesses, real-time parking technology

Stakeholders are people or groups with interest in an organization that can affect or be affected by the organization itself, its objectives, or its policies (BusinessDictionary, 2015). Each stakeholder brings their own perspective to the table based on their relationship with the organization (e.g. internal or external role), their level of experience, and their area of expertise about the subject matter they are involved with. At a high level, the list of stakeholders for any organization could include people or groups such as: customers, employees, government agencies, suppliers, unions, community resources, shareholders, and business owners. For the purpose of this assignment, I will discuss and review stakeholders relative to the

Organizations may not be able to serve all customers in a market, therefore need to identify groups of customers to serve effectively