QSet1.1- Week 1&2
1. What are data, information and knowledge? Provide an example of transformation of data to knowledge using as an example the Accounts Receivable (AC) in the accounting department or personnel data in the HR department.
Data: Consist of raw facts, such as an employee number, total hours worked in a week, inventory part numbers, or sales order.
Example: Calculations, For example: a compilation of sales invoices at the end of the day and see the numbers, types and sizes of goods sold.
Information: A collection of facts organized and processed so that they have additional value beyond the value of the individual…show more content… The article is routed to the appropriate approver or set of approvers, who either approve or reject it.
Publish the completed draft to one or more channels, depending on the audiences you've configured: the Articles tab in your Salesforce organization, a customer portal, a partner portal, or a public knowledge base. You can schedule the article to be published on a future date.
Update the article as needed. When modifying a published article, you can either remove it from publication so that the original is no longer visible to users, or leave the original published and work on a copy until you're ready to replace the original with your update.
Archive the article when it is obsolete to remove it from publication. As with publishing an article, you can archive immediately or on a future date.
Delete the article as needed, or turn it into a draft and begin a new publishing cycle
Authors create articles by selecting an article type, writing content, assigning categories, and choosing one or more channels. Depending on the article type, several fields may be available for different types of data.
Supporting Multiple Languages
With multiple languages for Salesforce Knowledge you can lower support costs by translating articles into the languages your audience prefers. After an administrator selects your language settings, two translation methods are available: translating articles in-house using the editing tool in the knowledge